Customer Service Representative
Resume:
Macy Rumpke
Machesney Park, IL
**********@*****.***
Experienced customer service representative, demonstrates assertive problem-solving skills, committed to a responsible, high-quality work ethic, creative style in working with others Authorized to work in the US for any employer
Work Experience
Server/Bartender
Hope and Anchor - Loves Park, IL
August 2023 to Present
Guest Service; Detail Oriented; Multitasking; Teamwork; Time-management; Assertive Communication Skills; Problem Solving; Anticipates Needs (Empathy) and Prepares Accordingly Server/Bartender
Machine Shed Restaurant - Rockford, IL
April 2022 to October 2022
• Customer Service
• Cleaning
• Stocking
• Teamwork
Server/Bartender
Buffalo Wild Wings - Rockford, IL
April 2021 to December 2021
I've been serving since 2008, so I was immediately recommended for bar training (and accomplished said training). I have gained more experience in that area. Server
Abreo - Rockford, IL
April 2017 to November 2019
Setting-up, catering, and "closing" Rockford's weddings at The Standard. Server/Bartender/Trainer/Manager
Taco Betty's - Rockford, IL
April 2017 to November 2019
Obtaining, processing, and delivering orders, station and food preparation, bussing and cleaning duties, stocking, To-Go orders, serving parties of 50+ customers, closing and opening duties, and overall customer satisfaction. Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications Server/Trainer
Lonestar - Rockford, IL
September 2015 to March 2017
Obtaining, processing, and delivering orders, station and food preparation, bussing and cleaning duties, stocking, To-Go orders, serving parties of 50+ customers, closing and opening duties, and overall customer satisfaction. Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications Server
Stockholm Inn - Rockford, IL
March 2013 to March 2015
Customer Service, Cleaning, Stocking, Multitasking, Attention To Detail, Reading Guests, Teamwork, Clear Communication, Fast-paced, Problem Solving, High Energy, People Friendly, Closing/Opening Store Education
2 years in Electrical Engineering
Rock Valley College - Rockford, IL
January 2013 to December 2019
Skills
• Catering
• Shift management
• Serving Experience
• Training & development
• Restaurant Experience
• Food Safety
• Banquet Experience
• Upselling
• Busser
• C/C++
• Food Preparation
• Host/Hostess
• POS
• Restaurant Management
• Quality Assurance
• Serving
• Hospitality
• Customer service
• Food handling
• Serving
• Cash register
• Guest services
• Restaurant experience
• Hospitality
• Leadership
• POS
• Training & development
• Upselling
• Cash handling
• Shift management
• Quality assurance
• Bartending
• Sales
• Supervising experience
• Sales management
• Cleaning
• Time management
• Fine dining experience
• Swimming
Certifications and Licenses
ANSI Foodhandler Safety Certified
ServSafe and Basset Safe Alcohol Service Certified Additional Information
References
• Lexi Lanqiist•815-***-****•Manager at Taco Betty's
• Dustin Luczak•906-***-****•Manager at Lonestar Steakhouse
• Jenn Burleson•815-***-****•Manager at Stockholm Inn
Contact this candidate