Information Technology Team Leader
Resume:
EB
EPHREM BEZABEH
Information Technology Support Team leader
********@*****.***
Location
EXPERIENCE
Information Technology Support Team leader
Ministry of Revenue
Information Technology Support Team leader at Ministry of Revenue, Head Quarter
Configuring switches
Coordinate IT teams
Preparing technical specifications and evaluating tenders for computer hardware and software
Troubleshooting network and computers
Manage Active directory
Install and configure antivirus
Planning and implementing future IT developments and undertaking project work
Participating in IT innovation projects
Preparing security policy
Providing IT trainings for end users
Working closely with other departments and/or organization and collaborating with other IT staff
Working on oracle database
Responding to any IT-related issue from the top management Working on Linux and Unix operating system
Information Technology Support Team leader
Ethiopian Revenues and Customs Authority
12/2014 - 09/2018 Addis Ababa
Information Technology Support Team leader at Ethiopian Revenues and Customs Authority, Addis Ababa Airport Branch, Ethiopia since September 05, 2018. Responsible for preparing and maintaining information security policy and procedures, working closely with other departments, coordinating the IT team, planning and implementing future IT developments, handling daily system administration tasks, evaluating tenders for computer hardware and software, and responding to IT-related issues from top management Collaborating with other departments and IT staff
Undertaking project work
Working additional hours when required
Implementing security procedures and configurations Installing, configuring, and maintaining mail security, web security, and Anti-virus server storage
Providing networking training to IT support and Network engineers Managing Active Directory
Carrying out system upgrades
Installing, Configuring, and Updating Anti-virus
Maintaining security of LAN
Administering and managing LAN
SUMMARY
My name is Ephrem Bezabeh and currently I am
working as information technology support
team leader in Ministry of revenue in Ethiopia.I
have more than 18 years of experiance in
Information technolgy fields . I did my master in
software engineering from Nankai University in
China and Master Degree in computer science
from St. Mary’s University Ethiopia.
Moreover, I did my first degree in computer
science from Gondar University. I have more
than 18 years working experiences in different
information technology position in ministry of
revenue and customs. I took diffrent IT
trainings and certefication. I have capability to
work harder and I tend to do my best in the
field in the future.
LANGUAGES
Amharic
Advanced
English
Advanced
SKILLS
Active Directory Cisco
Configuration Dhcp Dns
Firewalls Information Security
Linux Oracle Oracle database
Switches Unix Web Security
Windows Windows Server
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ITIL
Ethiopia, Addis Ababa
I have ITIL 4 foundation certification.
EXPERIENCE
Information Technology Support Engineer
Ethiopian Revenues and Customs Authority
06/2011 - 12/2014 Addis
Information Technology Support Engineer at Ethiopian Revenues and Customs Authority, Addis. Responsible for preparing and maintaining information security policy and procedures, working closely with other departments and IT staff, installing, repairing, and performing preventive maintenance on end-user computers and printers, planning and implementing future IT developments, handling system administration tasks, providing end-user support, preparing technical specifications, and evaluating tenders, implementing security procedures and configurations, configuring and managing mail security, web security, and Anti-virus servers, configuring and monitoring ISA Server 2004, managing storage and backups, installing and troubleshooting network printers, providing networking training, managing Active Directory, carrying out system upgrades, installing, configuring, and updating Anti-virus software, maintaining LAN security, and responding to IT-related issues
Work additional hours both during the week and weekends, if required
Install, repair, and perform preventive maintenance of computer systems
Provide networking training to IT support and Network engineers Administer and manage LAN
Respond to any IT-related issue from the end-users and the organization
Temporary ICT officer
Concern Worldwide Ethiopia
02/2001 - 12/2013 Location
Temporary ICT officer at Concern Worldwide Ethiopia responsible for managing and maintaining IT systems, providing end user support, and ensuring network security
Manage Active Directory
Manage and administrate different servers like domain controller, file server etc
Storage management and backup
Install, Troubleshoot and maintain network printers Install, repair and perform Preventive maintenance of computer systems
Carry out system upgrades as required
Install, Configure and Update Anti-virus
Maintain security of LAN
Administer and manage LAN
Respond to any IT-related issue from the end-users and the organization
Install, configure and maintain mail security
End user support on outlook
Prepare specification for IT purchase equipments
End user support on network
Troubleshooting computers
Manage and support IT infrastructure in all branches
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EXPERIENCE
Information Technology Support Officer
Ethiopian Revenues and Customs Authority
02/2005 - 06/2011 Addis Ababa
Ethiopian Revenues and Customs Authority, Addis Ababa, Ethiopia Information Technology Support Officer (System Supervisor) Install, Configure and maintain routers and switches Participate national project to implement custom system throughout the country
Support IT staffs throughout the country
Working and manage oracle database
Working and manage ISA server
Configure and manage domain controller on windows 2003 Provide technical assistance and training to end users Troubleshoot end user hardware, software and network connectivity issues
Install, repair and perform Preventive maintenance of end user computers and printers
Manage Active Directory
Carry out system upgrades as required
Install, configure and Update Anti-virus
Maintain security of LAN
Administer and manage LAN
Respond to any IT-related issue from the end-users and the organization
EDUCATION
BSc, Computer Science
Gondar University
11/2008 - 11/2008 Gondar, Ethiopia
Diploma, Computer Science
Nurselam Collage
07/2004 - 07/2004 Addis Ababa, Ethiopia
Master Degree, Computer Science
St.Mary University
07/2019 - 07/2019 Location
Master Degree, Software engineering
Nankai University
06/2020 - 06/2020 China
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