Systems Analyst It
Resume:
TINA PATEL
*** ******** ***., ********, ** ***** • 626-***-**** • **************@*****.***
DRIVEN SYSTEMS ANALYST
IT Analyst • Provisioning Analyst • eCW Analyst • IT Consultant
Active Directories • Secure File Encryption • Help Desk Support • RSA Administration
Evaluated Security Systems • Maintained Infrastructures • Granted User Access • Resolved Tickets
Implemented Networks • Coordinated Business Units • Identified Risks • Drafted Documents
WORK EXPERIENCE
APLA Health Aug 2021 - present
IT Systems Analyst II
●Maintained network infrastructure, user workstations, software programs, and user training.
●Created user access in eCW, troubleshooting all issues.
●Evaluated clinical system security in accordance with HIPAA regulations.
Warner Brothers, Burbank, CA Sep 2020 - April 2021
Provisioning Specialist
●Corresponded with over 1,000 used through MS Outlook application.
●Supported company users to address user process inquiries, issues, urgent requests, and executive on-and-offboarding needs.
●Created and implemented user networks, email accounts, application accounts, and file security for both employees and non-employees.
●Administered Microsoft Active Directory Management Console.
●Chaired as the RSA administrator for RSA soft tokens and keyfobs.
●Updated generic mailbox and security groups requested via ServiceNow ticketing system.
●Coordinated with technology/business units and HR services to provision process requests.
Blaze Pizza, Pasadena, CA June 2019 - March 2020
IT Systems Admin I
●Ensured restaurants IT systems operation by proactively maintaining POS systems, managing changes, and completing support requests.
●Executed prioritization in alignment with the goals set up by the IT director and restaurant systems manager to drive timely and cost effective solutions.
●Completed POS and infrastructure maintenance as required.
●Resolved support requests and escalations.
●Triaged vendor specific requests and support issues.
●Updated prices, panels, and menu items in Aloha and OIO.
●Created new locations in Ctuit.
BACS IT, Long Beach, CA March 2019 - May 2019
IT Consultant
●Traveled to multiple customer locations daily to resolve technical issues.
●Identified risks and opportunities to ensure compliance to business objectives.
●Worked on-call and responded to issues within SLA.
●Ensured projects are delivered on time and within scope and budget.
●Documented all assets, activities, and procedures.
●Set up workstations, including monitors, keyboards, mouse, and docking stations.
●Triaged printers, applications, laptops, desktops, and cell phones.
East West Bank, San Marino, CA July 2016 - Sep 2018
Security Analyst I
●Strengthened areas of internal financial controls through testing.
●Administered user accounts (create/delete/modify/password resets) for bank critical and high-risk applications.
●Granted users’ access to shared folders on the network and access to mailboxes.
●Troubleshoot access rights related issues with user accounts.
●Maintained database for user additions, deletions, moves, and changes.
●Provided user access reports to IT Risk Management team for quarterly user access reviews.
●Troubleshoot access rights related issues with user accounts.
●Created procedure documentation for applications.
One West Bank, Pasadena, CA March 2009 - May 2015
Systems Analyst
●Completed remedy tickets with 48-hour SLA.
●Identified risks and opportunities to comply with business objectives during test plan execution.
●Administered HLS applications including Fidelity/LPS Servicing, Rumba, Passport, Director, BlackKnight, Rightfax, and ADA Walz TrackRight.
●Encrypted and decrypted software release security using SMS Notepad.
●Granted employees remote access via Ace Servers and RSA tokens (keyfob and soft token).
●Developed process maps, requirement documents, and desk level procedures.
●Created RSA Token Inventory by drafting an asset management report.
●Managed customer RSA token administration to enable wire transfers.
●Evaluated software routines and procedures to reduce resource consumption.
IndyMac Federal Bank, Pasadena, CA Sep 2004 - March 2009
Systems Analyst II
●Established personal folders and batch files directories in server farms.
●Created and documented RSA tokens execution process for remote access.
●Led project for employee remote access by using Ace Server and administering RSA tokens.
●Managed Active Directory, including accounts, security groups, and NTFS permissions.
Prior Experience: Spherion, Payroll & Recruitment Specialist
TECHNOLOGIES
Microsoft Office, Active Directory, RSA, Remedy, Charewell, Exchange Server, SMS Notepad, SharePoint, Black Knight, Right Fax, SQL Server 2008, Fidelity, Oracle, eCW, Adobe, Ring Central, ConnectWise, ConnectWise Automate, Salesforce
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