Customer Service Unit Coordinator
Resume:
PEGGY HERING
CONTACT
*****.******@****.***
PROFESSIONAL SUMMARY
Contribute to high-volume medical practices by providing exceptional customer service. Organized Health Unit Coordinator with 35 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
SKILLS
Stocking
Inventory
basic accounting
Supply restocking
Medical Records Management
Critical thinking abilities
Patient registration
HIPPA Compliance Understanding
Training and Mentoring abilities
Epik System
Adaptability and Flexibility
EXPERIENCE
Polly Flinders- Cincinnati, OH
1984-1992
Assistant Manager
Responsible for assisting customers as they shop within the store. Duties include, greeting customers, answering questions related to merchandise and store policies and locating items for customers.
The Christ Hospital Health Network- Cincinnati, OH 1992-2024
Improved Patient care by efficiently coordinating and scheduling medical appointments, tests and procedures. Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries. Maintained accurate patient records through diligent date entry and timely updates in the electronic health record system. Assisted Nursing staff with daily tasks, contributing to a well- organized and efficient unit environment.
EDUCATION
Cincinnati State
Technical College
September 1992
Health Unit Coordinator
Colerain High School
June 1983
High School Diploma
Contact this candidate