Customer Service Accounts Payable

Doraliza Ferreira

Hackensack, N.J. ***** 508-***-**** ****************@*******.***

Highly motivated and organized professional with over 15 years of general business operations, customer service, and accounting experience. Able to multitask and handle large workloads while prioritizing efficiently to meet deadlines and quotas. Experience working with non-profits and diverse populations with a strong focus on client success. Possessing a diverse skillset including previous collections, supervisory, and human resources experience.

Sales Payroll Bookkeeping Relationship Building Marketing Accounts Payable Financial Analysis Scheduling Customer Experience Grant Distribution Accounting Data Entry Loan Processing Microsoft Office

Fluent in Spanish & English

PROFESSIONAL EXPERIENCE

Altice, Newark, New Jersey August 2023 – Present Aug 2023 - Present

Residential Account Executive

Sale products and services, such as high-speed Internet, advanced TV, mobile and voice technologies.

We offer personalized services that best suit our clients' needs and lifestyles.

Explore assigned territories and identify potential clients to present the Company's products.

Identify new business opportunities, with a focus on obtaining the best results at the end of each month.

Demonstrate product features to customers.

Trinity-Solar, Bloomfield, NJ May 2022 – Jul 2023

Field Marketing Representative

Meet quotas by generating leads and scheduling information sessions, leading to successful product sales.

Serve as a consultant to identify customer needs and provide relevant product knowledge and recommendations.

Acquire, retain, and constantly develop industry knowledge.

Vertex Global Solutions, Inc. (Dollar Wise), Remote Nov 2021 - Present

Sales/Customer Service Agent

Communicate with customers to take order requests and open new accounts.

Resolve product/service problems by identifying issues, selecting and explaining the best solutions, expediting, and following up to ensure resolution.

Loftex Logistics, LLC, Carlstadt, NJ Dec 2016 – March 2020

Clerical Data Enter

Processed customer orders, matched purchase orders to sales orders, and distributed to sales associates for processing.

Prepared requisitions, work orders, or requests for materials, tools, or other stock items.

Compiled inventory balances and price lists and posted accounts payable.

Maintained records of all activities, inventory amounts, and processes pertaining to the storehouse.

H&R Block, Framingham, MA Dec 2014 – April 2016

Marketing Coordinator (Seasonal)

Assisted District Managers to identify and prioritize marketing opportunities in the district.

Assisted Office Leaders in the development and execution of office-level local marketing plans for 19 offices.

Led local marketing events and street team tactics to increase customer engagement and sales.

Ensured offices met office appearance and branding standards.

Ensured compliance with brand management guidelines and regulations.

Client Service Professional and Marketing Ambassador Sept 2013 - Sept 2014

Posted Accounts Receivable

Organized and scheduled client appointments.

Coordinated all seasonal marketing promotions.

Assisted in the preparation of regularly scheduled reports.

Developed and maintained a more effective filing system.

Doraliza Ferreira

Hackensack, N.J. 07601 508-***-**** ****************@*******.***

Banco BHD, Dominican Republic June 2011-Aug 2012

Business Executive

Managed a portfolio of approximately 200 customers, developing strong client relationships.

Generated sales by offering various products to small businesses and general public.

Responsible for the issuance of bank drafts, checks, opening of new accounts.

Supervised and approved all bank withdrawals.

Reconciled all accounting records and reports daily.

EDUCATION:

Master’s Degree - Management & Productivity - University APEC, Dominican Republic

Certificate - High Management - University APEC, Dominican Republic

Certificate - Professional Development: Tactics & Business Strategies - Blas Pascal University, Cordova, Argentina

Bachelor’s Degree – Accounting - Pontificia Universidad Católica Madre y Maestra

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