Front Desk Customer Service
Resume:
Auriel Bradley
*************@*****.***
Harvey, LA
Objective
To obtain a challenging position as a Customer Service Representative for a steady paced company where my skills and experience can be utilized to provide a great experience for needs on any products or services
Experience
Front desk agent
Laquinta inn & suites Kenner, LA
December 2023= current
Front desk/ Front counter clerk available to help hotel guest with basic needs or toiletries
Directing the switchboard for phone calls incoming to the main line of the hotel
Assigning rooms/key cards and room log request for parties/ groups/ events
Helping guest with tour/ shuttle/cab services to and from the airport or the cruise ship terminal/ downtown New Orleans, LA.
Mobile Expert
T- mobile New Orleans, LA
October 2022- September 2023
Providing customers with information and how to use their devices with connected services to the wireless 5G network.
Maintain, Demo, Explore with customers the need for any device and its usage on monthly billing statement.
Connecting with our representatives at any time or scheduling appointments with the T- mobile app.
Lead service technician
Assurant Inc, Harvey, LA
October 2021- October 2022
Intake of tickets for repairs on t- mobile/sprint customers phones and tablets
Assisting customers with password reset, troubleshooting on devices and backup of files and documents before repair.
Checking in customers for scheduled appointments and processing credit card payment
Retail Store Manager
G2G Wireless, New Orleans. LA
February 2018 – September 2021
Lead mobile experts with guidance and final decisions on sales with customers
Help with billing discrepancies on monthly bills.
Maintain a daily inventory count on products before we open.
Making sure team is up to date on trainings on new devices and promotions and updates or changes.
Maintain, Demo, Explore with customers the need for any device and its usage on monthly billing statement
Shipping and receiving of new devices for inventory, Processing and sending out any warranty exchanges or instore 14 day returns to warehouse.
Customer Service Representative
Best Buy Inc, Metairie, LA
September 2017- January 2019
Cash Handling, processing of payments instore for checkout.
Returns/Exchanges for items at service desk for online orders and Instore pickup.
Verify and complete warranty exchanges on products with accurate serial numbers under covered plans.
Stocking and keeping up with inventory and stock on hand in department.
Mobile Team Member
Target Electronics Metairie, LA
August 2015 – September 2017
Helping and assisting guest with knowledge on electronics in department.
Informing guests with the benefits of protection plans and coverage on new product of purchase.
Education
Southern University at New Orleans
August 2015- May 2017
John Ehret High School
High School Diploma
May 2010
Awards & acknowledgments
WISE CERTIFICATION COMPLETED
APPLE CERTIFICATION
MICROSOFT OFFICE
365 SKILLS
COMPUTER NETWORKING
SALES MANAGEMENT
SERVICE TECHNICIAN EXPERIENCS
SOFTWARE TROUBLESHOOTING
PLANOGRAMS
POS MANAGEMENT
INVENTORY CONTROL
STORE MANAGEMENT EXPERIENCE
MERCHANDISING
HELP DESK
COMMUNICATION SKILLS
SALESFORCE
NETWORKT SUPPORT
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