Customer Service Supervisor

Terrell Moses

● **** Highway ** Hattiesburg, MS *9401

Cell: 601-***-**** – *************@*****.***

Professional Summary Customer Service Supervisor/Medicare Claims Rep

** ***** + Customer service experience

Skills

● Ability to work in a fast paced

environment

● Medicare Program /Affordable Care

Act Insurance Knowledge

● Conflict resolution skills

● Time Management

● Microsoft Office

● Microsoft Outlook

● Able to perform Multiple Job tasks

Work History 01/2020-01/2024 At Home CSR

ATT -Hattiesburg MS

● Took Inbound Calls for the Collection Dept

01/2015 to 12/2019 Customer service Supervisor/Medicare Claims Rep General Dynamics Information Technology – Hattiesburg, MS

● Managed a Team of 20 or more agents daily performance

● Set Smart Goals to reach and exceed company expectations

● Performed daily admin work such as job training and One-on One Coaching’s

● Took inbound calls for 1800-Medicare

● Enroll customers in Affordable Care Insurance

08/2013 to 07/2014 Cashier/Grill Cook

Checkers– Hattiesburg MS

● Fixed customer orders

● Cashier

● Stock store with company inventory

● Performed beginning and end of day store duties

● Food Prep

04/2012 to 09/2012 Debone

Marshall Durbin – Hattiesburg, MS

● Worked on a Poultry production line

● service.

Education 2009 High School Diploma

East Marion High School – Columbia, MS

2011 College

PRCC -Poplaville, MS

Major Criminal Justice

2020 AA School of Pharmacy

Pharmacy Tech

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