Customer Service Technology Support

Jason E. Elliott

Phone: 971-***-**** email: *************@*****.***

PROFILE

A technology support veteran with excellent interpersonal skills. An independent, highly capable and ingenious problem solving professional.

SUMMARY OF QUALIFICATIONS AND SKILLS

20 plus years professional IT experience working with computer hardware, software and networks

Bilingual in both written and spoken English and Spanish Focused on providing excellent customer service and problem solving Operating systems: all versions of Windows through Server 2008 and Windows 7 Programming languages: C, structured BASIC, SALT, 6502 assembler, DOS batch files Excellent teaching skills, able to make complex issues understandable to non-technical people Talented hardware and software troubleshooter

EXPERIENCE AND ACCOMPLISHMENTS

Integrity-Plus Computer Services, Inc . Beavercreek, OR 1993 – Present Ìnformation Technology support services to local and national businesses software support, network planning and implementation, telephone system wiring VoIP installation, T1 turn-up, etc., router/firewall installation, structured cabling Contingent Network Services,West Chester, OH 2010 – Present Network cabling, troubleshooting, new computer installation and upgrades, POS installation and repair, server installation and upgrades, telephone and VoIP installations and upgrades. Onesource Revacomp Houston, TX 2003 – 2009

Field Engineer (contractor) On-site diagnosis and repair of high-volume laser printers

(monochrome and color) and scanners, file servers, backup systems and POS terminals. Was always the preferred technician for Oregon and Washington. Integrity-Plus Wireless Services. Beavercreek, OR 1998 – 2001 Provided cellular telephone service to very large AT&T corporate accounts for Association of Northwest Physicians and Northwest Grocers Association. Provided new equipment, activations and general customer service for group members. Associations were so happy with our service that they did not refer their members to any other group including AT&T.. Pacific Computer and Information Systems, Portland, OR 1988 –1992 Wrote estimating and billing software in structured BASIC and C for retail glass industry

(GlasPac) to run on Novell networks. Worked closely with major clients designing customizations of existing software. Planned and scheduled work for self and other programmers, bid work for clients, and documentation. Telephone technical support for 100’s of customers nation-wide: hardware, software and network troubleshooting by telephone. Jason E. Elliott

Phone: 971-***-**** email: *************@*****.*** Phoenix Computer Marketing Portland, OR 1987 –1988 Assembled PCs, on-site installation, repair, upgrade, install and configure network workstations. Wygant Scientific Portland, OR 1985 –1987

Completed design and prototyping of digitized audio subsystem for telemarketing computer system. Supervised PC board layout and production, wrote 6502 assembly language driver package and call processing system in BASIC. Installed 52-line outbound telemarketing system in Omaha, NE, and supervised first run of 250,000 calls in 72 hours call time. EDUCATION AND TRAINING

Portland State University 2009

Completed classwork for Microsoft Certified Systems Engineer (MCSE) Clackamas Community College Oregon City, Oregon Graduated 2008 Associate of Science Oregon Transfer degree – Business 3.95 GPA / 185 Credits Associate of Arts Oregon Transfer degree Phi Theta Kapa Associate of General Studies degree National Dean’s List Pathways to Progress (certificate in bilingual para-education) Benson Polytechnic High School Graduated 1984

Silver metal in state-wide industrial electronics competition (VICA) Graduated with honors

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