Help Desk Data Analysis
Resume:
Bao Nguyen
Gaithersburg, MD *****
****.****@*****.***
To leverage my education and experience in the IT field and data analysis to support the expansion while contributing to a collaborative and inclusive work environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Parts Advisor
Volvo Darcars of Rockville
January 2021 to December 2023
• Provide the same high level of service to the other dealership departments, as is given to other customers.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Management, utility, maintaining the database provided from Volvo manufacture.
• Answer phone call to support mechanics, customers to address their issues with parts fitments and provide replacement/installation if needed.
Help Desk/Assistant
Montgomery College Rockville Lab
January 2018 to December 2021
• Assist students who has technical issue with their computers, provide support to fix the technical issues, trouble-shooting
• Providing support to professors/staffs if they need help on setting up appointment
• Supporting IT department to address the lab’s computers issues.
• Maintaining computers and equipment in the lab.
• Ensure all the computers in great shape for students and professors to use. IT Technician
Vietnam
January 2015 to December 2017
• Providing advice to enhance and upgrade customers’ computer base on their needs
• Troubleshooting in hardware and software of customer computers from Mac to Windows
• Config Internet/LAN administration for residents/businesses
• Maintaining mainframe businesses’ computers
• Software/hardware installation and adjustment
Education
Bachelor of Science in Information Sciences
University of Maryland - College Park, MD
2022 to Present
Associate of Arts in Information Sciences and Systems Montgomery College - Rockville, MD
2017 to 2022
Skills
• MySQL
• Help Desk
• C/C++
• Technical Skills:
Programming Languages: C++, Java, Python, R
Data Analysis Tools: Wireshark, Cisco Packet Tracer, Figma, R Studio, SQL Server Management, Tableau, Power BI
Operating Systems: Windows XP/Vista/7/10, Mac OS
Software Proficiency: Microsoft Office (Word, PowerPoint, Excel), Reynold & Reynolds software, VIDA software, Onshape CAD
Troubleshooting in software and hardware, maintaining skills. LAN related skills
Google searching skills with web enhancement.
Creating website
Effective Communication (Written and Verbal)
Attention to Detail
Initiative
Teamwork and Collaboration
Equity and Inclusion
Hard Work and Dedication
• SQL
• python
• R
• Tableau
• Power BI
• Linux
• User Interface (UI)
• Communication skills
• Negotiation
• Automotive service
• Service writing
• Mechanical knowledge
Languages
• Vietnamese - Fluent
Certifications and Licenses
Driver's License
Assessments
Mechanical knowledge — Proficient
April 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Completed
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Delivery driver — Proficient
April 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Analyzing data — Proficient
December 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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