Customer Service Loss Prevention
Resume:
as
Angelicia Schaffer
Loss Prevention Specialist
Summary
Experienced Loss Prevention Specialist/Customer Service Manager with over 20 years of experience in grocery. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Work History
Loss Prevention Specialist
Dierbergs, saint Louis
Monitored paperwork procedures to prevent error-related losses. Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement. Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
2018-03
- present
Brand Ambassador Team Lead
Dietz and Watson, saint Louis
Achieved and exceeded sales goals in line with prescribed selling strategy.
Functioned as a team player by working with other members to deliver sampling goals.
Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
2016-10
- 2018-03
Customer Service Manager
Whole Foods, saint Louis
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Coordinated resolutions for more than 10 daily customer inquiries while consistently achieving performance targets.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
2013-09
- 2016-01
Education
Criminal Justice, Associates
Saint Charles Community College, Saint PeterS
2016-10
- 2018-06
Personal Info
*.************@*****.***
Phone
Skills
Loss prevention expertise
Cost reduction
Security measures
Customer Service
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