It Support Technician
Resume:
Moabi S.Kotu
PHOENIX, AZ *****
*********@*****.***
Skills & Proficiencies
* Active Directory & Group Policy Management * Manage file/folder permissions * Microsoft Windows OS – Windows 7, 8, and 10 * Configuration of workstations and joining to domain * Perform hardware upgrades and troubleshoot * Software Training / Software Installation * Maintain an effective and a productive team environment * Analytical skills of data, documentation, and workflow. * Software and system investigation, analysis, and diagnosing * Excellent communication skills.
Work Experience
Akkodis
IT support Specialist
7/31/2023 - 2-27/2024
Traveling to multiple sites in the USA transitioning users from old network & email domains to new email addresses. Making sure local accounts are configured correctly on desktops, laptops and mobile devices.
Setting up MFA on mobile devices
Configure laptops, prep equipment, mobile devices for new starts and replacements
Manage user accounts and support in 0365, share point access, one drive
Manage user accounts and permissions in Active Directory, onboarding and offboarding, user groups, file access and drive sharing.
Manage user accounts, hardware, inventory and support using intune/ Azure
Providing day to day support on site and remotely whilst updating ticket system (connect wise)
Consumer Cellular
IT Support Technician
10/10/2022 - 6-7-2023
Remote Support and Onsite day to day issues
Onboarding and Terminations on Active Directory
Access control
Software apps install and uninstalls Avaya, Entrapass, Jebra apps
Setting up apps and emails on mobile devices
Service Ticket management and tracking
O365 Admin roles, Email creation, Admin roles
Creating WFH Kits, Onsite Break fix, Hardware and Software
Inventory Accounting
Reimaging thin clients, laptops, and desktops
Print server management, onsite printer set up
T2 IT Support Technician
11/05/2018 - 06/18/2021
PC Connection Inc.
730 Milford Rd
Merrimack, NH 03054
Onsite user support
Remote support using ticketing system (Service Now)
Re-imaging desktops and laptops
Part replacement, repair, and maintenance
Inventory management
Setting up training stations onsite for new hires
Preparing Work from Home kits and equipment
Handled escalations from T1 support and escalated to T3 if no solutions
Senior Helpdesk Support Technician
Alliance Med LLC Phoenix Arizona
August 2018 - August 2018
Managing Active Directory
Daily Helpdesk support to remote and onsite users
Hardware and Software repairs, installations, upgrades, and maintenance
Granting and Revoking access in multiple applications.
Inventory management.
Windows 10 Migration
User account management in 0365 and Exchange
Lan support and configuration
IT Service Desk Technician
Superior Energy Services, Inc - Broussard, LA
November 2016 to April 2018
Manage Active Directory
Granting and Revoking access to Network resources
Manage user account on Exchange.
Process requests through the ticketing system and assign them to relevant teams within IT. Monitor network events and compile possible disruptions.via monitoring system Provide network and Desktop support remotely to users.
Run Powershell scripts to maintain records and report on the system
IT Technical Support Technician
Comtech Systems of Louisiana - Lafayette, LA
August 2014 to July 2016
• Monitoring and updating Managed Services for customers
• Resolve Network related problems for different Customer Networks
• Resolve end-user PC problems via remote support, Printing, Web-based applications, TCP IP issues
• Manufacture PCs; putting together components, installing operating systems and operational software
• Configure rules on different routers and firewalls for content filtering & network security
• Log Tickets in the system, assign to technicians to attend on-site accordingly
• Attend to walk-in customers, record sales and services in the cash register and POS system; Manage shop
• Create invoices & billing to send to collect payments
• Install Keystone jacks in new buildings, test network points for connectivity
• Update team members via email or phone to escalate unresolved issues; relate messages
• Communicate with 3rd party vendors to make sure installation and functionality of our customer’s systems run smooth
Education
Horizon Charter Schools
May 2017 to May 2017
Certificate in Enabling Office 365
Quintica Business School - Johannesburg, SA
ITIL in Service Management
September 2012 to September 2012
BOSTON BUSINESS COLLEGE
2003 to 2006
Certificate in Information Technology
CompTIA Network+ CompTIA A+
Visual Basics
Life Skills
References
Edmund Kotei
Akkodis (System Engineer)
Christal Cruse (Manager, Consumer Cellular)
Brian Crite (PC Connection)
Phuc Tran (Comtech)
Arman Qalhashahi (Alliance Med)
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