Project Management It Service
Resume:
Woodbridge, VA *****
*************@*****.***
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ABDUL MUJEEB MOHMAND
PERSONAL SUMMARY
I am a passionate and dedicated professional with 12+ years of experience in leadership, management, and technologies; I am a certified Project Management Professional (PMP), Agile (PMI-ACP), AWS Certified Cloud practitioner, and ITIL Foundation V4 certified IT Service Management. My expertise is developing project charters, gathering requirements, planning, designing, and executing project. And I am also good at date privacy, developing strategies, policies, standards, guidelines, and SOPs. EDUCATION
KOREAN ADVANCE INSTITUTE OF SCIENCE AND TECHNOLOGY – KAIST Master’s Degree in Information and Communication Engineering, 2007 – 2009 POLYTECHNIC UNIVERSITY
Bachelor of Science in Electronic Engineering, 2000 – 2004 CERTIFICATIONS
Project Management Professional (PMP), 2021 – 2027 PMI Agile Certified Practitioner (PMI-ACP), 2022 – 2028 ITIL Foundation V4, Certificate in IT Service Management AWS Certified Cloud Practitioner, 2022 – 2025
PROFESSIONAL EXPERIENCE
AMAZON Feb 2023 – To date
Technical Program Manager
• Accountable for delivering a comprehensive range of standard and customized AV designs, adept at navigating through ambiguity. They are dependable contributors to cross-regional projects and adaptable to venturing into new territories within their region as necessitated by the portfolio. Expected to enhance product strategy and seek guidance as required.
• Tasked with defining AV & Network products and processes, possessing a deep understanding of each product's technological capabilities, and proactively identifying and mitigating risks. Proficient in communicating effectively with non-technical customers, entrusted to influence customer decisions, and deliver solutions at both individual and service levels. They exhibit a global perspective, considering broader requirements when shaping process development beyond immediate scope.
• Responsible for comprehending the technological capabilities of each product, discerning when changes or redesigns are necessary, and effectively driving those tasks to completion. Able to select the appropriate product for the project when required, and expected to work autonomously, seeking guidance only when necessary for the assigned program(s)Works to maintain partnerships with stakeholders. This means work with a variety of Global teams focused on many different business aspects. Coordination with a global team of engineers, other TPMs, Security, and Leadership is expected
• Tasked with averting or minimizing challenging situations, and overseeing the operation of delivered systems. Possessing the technical expertise to identify errors, mobilize appropriate resources, and propose solutions.
• Required to grasp the high-level business context and understand the technical requirements of the solutions being developed. Contributing to process enhancement and documentation, streamlining cross-team procedures, and promoting efficiency.
• Responsible for effective communication skills to train and mentor team members, fostering measurable growth within the team. Additionally, tasked with identifying strong talent as potential team additions.
• Directly engages with external technology or service providers, customers, partner teams, and/or vendors. Demonstrates an ability to contribute to global improvement programs. POTAWATOMI BUSINESS DEVELOPMENT COOPERATION November 2020 – Feb 2023 IT Project Manager
• Acted as a central point of contact, facilitating seamless communication and collaboration among teams to meet both immediate and future project requirements. This involved understanding team dynamics, identifying skill sets, and aligning resources with project needs.
• Spearheaded the development of comprehensive policies, protocols, and procedures encompassing various aspects such as security measures and privacy guidelines. This included formulating a robust security and privacy plan to safeguard sensitive data and ensure regulatory compliance.
Woodbridge, VA 22193
*************@*****.***
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• Maintained strong and proactive communication with stakeholders, customers, vendors, and clients. Ensured clear understanding of their expectations, addressed concerns promptly, and fostered positive relationships to ensure satisfaction and alignment with project goals.
• Actively participated in meetings at various intervals, including weekly, monthly, or on an ad-hoc basis as required. These meetings served as platforms for progress updates, issue resolution, and strategic discussions to keep all stakeholders informed and engaged.
• Took ownership of portfolio and program deliverables, ensuring adherence to contractual obligations and project timelines. Managed project scopes, schedules, resources, and budgets meticulously to ensure tasks were completed on time, within budget, and in compliance with quality and safety standards.
• Developed detailed program/project plans using tools like Smart Sheets, MS Project, and other project management software. These plans served as roadmaps outlining tasks, milestones, dependencies, and resource allocations to guide project execution effectively.
• Assisted in the recruitment process by identifying staffing needs, participating in candidate selection, and interviewing potential team members. Helped define job descriptions and requirements based on organizational needs and government regulations.
• Acted as a key liaison between the project team and government/company representatives. Facilitated consultations, provided updates, and addressed any concerns or inquiries to ensure smooth project operations and compliance with regulations.
• Oversaw the monitoring of government dashboards and communication channels to track information flow in and out of the information network. Utilized tools such as MS 365, SQL databases, Jira, and ServiceNow to address incidents and issues promptly and effectively.
• Managed the Azure cloud-based platform, overseeing the build, deployment, and management of applications across multiple cloud environments. Ensured optimal performance, scalability, and security of cloud-based solutions.
• Held responsibility for the security and management of IT infrastructure, including networks, servers, storage, system software, and hardware. Oversaw software installation, configuration, and maintenance activities to ensure reliability and security.
• Managed the development and maintenance of audio-visual (AV) systems, networking infrastructure, and Microsoft-based software and web applications tailored to the organization's specific requirements.
• Developed comprehensive cybersecurity, data protection, and risk management strategies, policies, standards, guidelines, and roadmaps. Implemented measures to mitigate risks and ensure the integrity and confidentiality of sensitive information.
• Ensured alignment between the Department of Information Technology's priority initiatives, cybersecurity assessment results, work orders, and program cybersecurity initiatives. This involved strategic planning and coordination to prioritize and address critical IT needs effectively.
GRAND TECHNOLOGIES RESOURCES) November 2017 – November 2020 Program Manager
• Collaborated with diverse project stakeholders including clients, vendors such as Oracle, Cisco, and Samsung to establish project parameters. Developed the project charter, gathered requirements, defined project scope, and worked with teams to create Work Breakdown Structures (WBS). Established scope baselines and made informed decisions to ensure project progress aligned with schedule objectives.
• Oversaw audio-visual (AV) management for conference calls and meeting rooms, as well as networking infrastructure. Managed hardware replacements and ensured smooth operation of operating systems to support project requirements.
• Managed projects and programs through the Portfolios Management system/Enterprise Performance Life Cycle (EPLC). Oversaw client management, project budgets, and aimed to exceed revenue and profit targets. Defined project objectives, success criteria, and financial parameters, ensuring alignment with organizational goals.
• Collaborated in creating project schedules, budgets, quality management plans, and risk assessments. Set long- and short-term goals, established milestone targets, and enforced deadlines. Utilized .NET open-source framework for application development and employed tools like MS Project for project management.
• Drafted statements of work, managed subcontractors, and ensured project success while supporting growth initiatives. Led recruitment, hiring, and mentoring efforts for staff. Delegated tasks based on individual strengths and effectively made decisions to propel project progress.
Woodbridge, VA 22193
*************@*****.***
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• Worked closely with Project Managers to ensure project deliverables met contractual obligations. Overseeing various aspects including IT infrastructure for remote sites, data visualization, network security, Salesforce projects, and IoT security. Collaborated with clients using tools like JIRA, ServiceNow for project support, maintenance, and joint operations.
• Addressed findings and security risks identified by stakeholders and clients. Spearheaded remediation efforts and implemented electronic governance interpretability frameworks encompassing cybersecurity, risk management, policies, standards, and guidelines to ensure project integrity and compliance. MINISTRY OF COMMUNICATION AND INFORMATION TECHNOLOGY August 2015 – May 2017 Digital Program Manager
• Led and supervised the process of selecting, acquiring, developing, and implementing major information systems across the affiliate, ensuring seamless integration and alignment with organizational goals.
• Oversaw the assessment, implementation, and maintenance of information systems, guaranteeing their compliance with strategic and operational plans. Established and enforced corporate policies and standards to streamline IT projects and minimize costs.
• Engaged in weekly project reports and monthly PMO meetings, actively collaborating with stakeholders, vendors, and project teams. Presented project updates, identified new opportunities, and outlined future plans to senior leadership for informed decision-making.
• Managed allocated annual operating and capital budgets for program projects, ensuring effective resource utilization.
• Fostered partnerships with IT suppliers, staying abreast of technological advancements, pricing structures, and agreement terms to optimize investments and achieve service level objectives.
• Conducted thorough cost-benefit analyses to recommend solutions that strike a balance between effectiveness, cost efficiency, and manageable risks.
• Supervised project/program management utilizing tools such as EPLC quad charts, JIRA, and ServiceNow, suggesting software application enhancements based on comprehensive user requirements analysis.
• Collected and evaluated evolving user needs, devising practical solutions to fulfill their requirements effectively.
• Facilitated close collaboration across departments, particularly with IT business systems (including cybersecurity, software, hardware, and hosting), salesforce/marketing, and workday teams, ensuring alignment with evolving user needs and organizational objectives.
ELECTRONIC GOVERNMENT RESOURCE CENTER (EGRC-II) January 2014 – July 2015 Tech Project Manager/Business Analyst Lead
• Led project management initiatives overseeing a diverse portfolio of intricate projects involving cross-functional teams in product, design, engineering, and analytics.
• Spearheaded the Software Development Life Cycle (SDLC) phases from analysis to maintenance, utilizing tools like Jira
(EPIC, stories, and tasks) for efficient project tracking.
• Managed project requirements throughout their lifecycle, employing attributes, traceability, views, dashboards, and reports for comprehensive assessment and data visualization using Power BI and Tableau.
• Oversaw daily IT operations encompassing Salesforce, networks, and computer systems, crafting IT project budgets and optimizing resource allocation as needed.
• Orchestrated the recruitment of IT personnel, providing mentorship to the internal IT team, and ensuring adherence to computer use, information security, and privacy protocols.
• Delivered regular status reports to stakeholders and devised a renewal and upgrade schedule for company software programs to ensure optimal functionality.
• Monitored vendor management processes to safeguard company data security and enforced timely project milestones, while also establishing effective maintenance and troubleshooting protocols for sustained project success post-completion. USARMY CORPS OF ENGINEERING – AWRISH BUILDERS COMPANY June 2011 – December 2013 Project Manager: # W5J9LE-11-C-0025
• Reviewed various project documents such as submittals, RFIs, as-built drawings, and close-out documentation to ensure contract compliance and maintain quality standards. This involved assessing the accuracy and completeness of submissions and tracking their progress to uphold contractual obligations. Woodbridge, VA 22193
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• Provided guidance to project supervisors in defining project goals and developing Project Management Plans (PMPs). This entailed assisting in the formulation of clear objectives and strategies to effectively manage project activities.
• Facilitated communication with other district staff chiefs to ensure cohesive program coordination across multiple domains including planning, engineering, real estate, contracting, construction, and legal matters. This involved fostering collaboration and alignment of efforts to achieve program objectives.
• Delegated tasks to subordinates and subordinate supervisors, establishing clear work priorities to ensure efficient project execution. This included assigning responsibilities based on individual strengths and project requirements.
• Implemented project management methodologies, plans, and programs, overseeing project planning, design, and construction coordination with relevant functional chiefs. This involved executing strategies outlined in project plans to ensure smooth project progression and alignment with organizational goals.
• Reviewed and evaluated project status to measure progress against objectives outlined in the PMP. This involved regularly assessing project milestones, identifying potential risks or deviations, and implementing corrective actions as necessary.
• Prepared budgetary estimates and justifications to secure fiscal resources for program needs. This involved forecasting financial requirements based on project scope and objectives, and presenting rationale for resource allocation to support program objectives.
TECHNICAL SKILLS
Project Management Tools: Microsoft Project, Microsoft Teams, Jira (including EPIC, Stories, and Tasks), ServiceNow. Technology: Cloud Computing, Cybersecurity, Data Privacy, Data Visualization, Audio-Visual (AV) and Networking. Database Management: Microsoft Access, Oracle (SQL Series), SQL Server. Operating Systems: Windows, UNIX. Office Productivity Suite: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Visio, Adobe Acrobat. Software /SDLC: Java, Lotus Notes, Crystal Reports, SharePoint, Salesforce, eGIF (Policies, Strategies, Standards, Guidelines). Methodologies: Agile, Waterfall, Spring, Unified Modeling Language (UML). Best Practices and Standards: ITIL Framework, Project Management Professional (PMP) principles. Stakeholder Management: Client, Vendor, Change, and Risk Management
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