Program Manager Project Management

Roshni, Hamsa

+971********* ***********@*****.***

LinkedIn: roshnihamsa

Electronics engineer with 9+ years of experience in cross functional team engagement, customer centric product-demos, marketing and researching product issues, analyzing relevant features and benefits for target audience, event planning, execution, project management, with 6.5 years of working as a SME on sharing product knowledge & expertise to Apple’s consumers Apple Jan 2017 - Present

Project/Program Manager 4 - EMEIA (IT Operations Lead) Riyadh, KSA

• Manage technical projects at Development Centers in EMEIA.

• Architect, execute new solutions. Collaborate cross-functionally with Pedagogy, Operations & Finance Team in building and developing new projects in existing sites.

• Ensure device compliances of apple products deployed at various sites in EMEA.

• Technical report writing: GitBook/Confluence. Infrastructure support (Network/Software/ Services). Mobile Device Management - JAMF.

• Lead a team of local SSE’s in EMEA to strategies daily maintenance, repairs in compliance with govt. policies and regulations. Occasional travel to new sites in EMEIA.

• Engage with partners, vendors from US, UK, EU. Identify decision requirements are met with owners, contractors, JV internal partners, and other key stakeholders.

• Understand team goals. Design, plan and sign-off new projects.

• Experienced in Budget Analysis, work order, purchase requests, seed lab orders. Senior Service Delivery Engineer (Genius) Dubai, UAE

• Apple Certified iOS Technician ACiT & Apple Certified Mac Technician ACMT

• Supported in building the ME’s first flagship store during NSO - 2017.

• Assess & implement change processes and procedures for the IT team; diagnose & resolve comprehensive hardware issue for Apple products and iOS, macOS, iPadOS support in various steps from firmware installation, post-repair hardware calibration, network/server configuration, activation, and testing.

• Led the repair team (12 ‘Geniuses’) on various days on accomplishing day to day operations, within preservation & merchandising standards, driving UAE’s Flagship store’s benchmark requirements in EMEIA level.

• Managed escalations with AppleCare's counterparts Agreement Admin, AppleCare, IS&T, and delivered contract commitments on time and within budget.

• Built prospective business leads, partnering with C-Level Executives/stakeholders of SMEs to help incorporate MDM, ACN, Leasing/Trade-in services via in-person briefing and calls to deliver common goals.

• Participated in PVT of newly introduced repair options and in-app features involving service delivery, adoption, product compliance; and monitored process effectiveness, systems implementation, improvements in various lifecycles before release and deployment.

• Mentored and coached new and cross-functional team members in their development and career progressions, discussing KPI and business factors. Dubai World Trade Center HO Aug 2016 - Dec 2016

Events Marketing Executive (project-based) Dubai, UAE

• Support Sr. Marketing Manager & Marketing Director in planning & executing event campaigns.

• Negotiate & close deliverables (within the Opex/Capex) with media houses (CXO’s).

• Drive excellence in operations of all kiosks & events. (GITEX, VisionX, GulfFood, etc.) Roshni, Hamsa

+966-**-******* ***********@*****.***

LinkedIn: roshnihamsa

Theodor-Wille Intertrade Apr 2016 - May 2016

Financial Audit Analyst (project-based) Dubai, UAE UAS International Trip Support Jan 2016 - Feb 2016 Database Executive - Business Aviation (project-based) Dubai, UAE Tejari Sep 2015 - Jan 2015

Supplier Engagement Co-ordinator (project-based) Dubai, UAE

• Closed bid via emails/calls after negotiating successful RFQs/tenders.

• Built and maintained a good working relationship with existing buyer/supplier community while establishing contacts for key commodities (supplier network) that can meet buyer demands.

• Identified & matched qualified suppliers with buyer demands.

• Reviewed & reported on new RFQs/tenders and buyer constraints. Schlumberger Mar 2015 - Sep 2015

Oracle L2 Analyst Dubai, UAE

• Produced positive metric reports on incoming tickets.

• Recognized by Team Lead for solving most number of tickets (200+) per quarter (Avg. being 110), via the ServiceNow ITSM Dashboards and/or Oracle/Siebel CRM support platform using SQL for DBMS.

• Provided governance & reminders to ensure tickets are timely fixed with a 100% success rate.

• Assisted in executing projects within the analyst’s (R2R & O2C) team utilizing Scrum Principles.

• Responded to customer sourcing issues (P2P Master Data – Oracle) via the Remedy ticketing system after validating all change requests and troubleshoot bugs while liaising with the Development team (L3) - Q2C.

Arafa Printing Press Oct 2013 - Mar 2015

IT Support Engineer Ajman, UAE

• Support the service dept. with transactional tasks. Set-up Purchase Orders.

• Manage client data in internal service systems. Maintain equipments and work tool inventories.

• Issue and manage PAC keys, employee-ID tags, smart cards Infratech Controls Feb 2013 - Jul 2013

Electro-Mech Support Engineer Dubai, UAE

• Programmed DDC of leading products of Honeywell, Siemens, Johnson Controls, Schneider and Delta Controls at building construction sites.

• Experienced in the use of Direct Digital Controls (DDC), HVAC systems, sensors, valves & actuators, thyristors, VFDs & data cables, transformers, relays.

• Create solutions to ensure building management system (BMS) & operations adhere to guidelines using the TOGAF model. Monitor compliance regulations adhere to the HS&E policy.

• Execute BMS projects to provide services for preventive/break down maintenance. Roshni, Hamsa

+966-**-******* ***********@*****.***

LinkedIn: roshnihamsa

EDUCATION

Birla Institute of Technology and Science (BITS, Pilani) Dubai, UAE 2009 - 2013

B. E. (Honors) Electronics & Communications Engineer Graduated with First Division

Columbia University New York, USA

2023

Specialization Course: Construction Management (Online) SKILLS

IEEE - Nokia, Certificate Course, 2021

5G Networks & System Principles (Self-paced Course) Theoretical knowledge on 3GPP 5G System Architecture, Core Network & Radio Access, Security, QoS, Network Slicing, Spectrum Sharing Mechanisms, MIMO, 3D beam forming principles, Multi- RAT Dual Connectivity, Network Interface Protocols & its functions, 5G Industrial Use Cases. Infiniti Motor Corporation F1 & Renault Sport F1 2016 Infiniti Engineering Academy Dubai, UAE

Won the ‘Top 10’ finalists after a nomination from 400+ participants in the MEA Region. As the only female candidate in the program, I participated in the Formula One Team in designing

& racing a hybrid vehicle (Electrolytic engine & DC Motor powered by a battery) & designing a car manufacturing plant layout for an Automotive Technical Centre, all in real-time. Program Details.

Lab Oriented Research 2013

BITS, Dubai, UAE

Optical Fiber Sensor for Vibration Amplitude Measurement Designed, built and installed a new method to measure vibration amplitude and calibrate accelerometer using digital equipments like, optical fiber sensor, photo-detector, lock-in amplifier, etc. using the System Lifecycle Management & LifeCycle Assessment (LCA) concept. Study Oriented Research 2013

BITS, Dubai, UAE

Advancement in Web 2.0

Research on Web 2.0 (Semantic Web) with emphasis on embedding coding programming to Blogs and Web services as components of Web 2.0. implementing the Research Lifecycle Management approach.

ACTIVITIES

Volunteer Champion - Apple UAE

Product Marketing - Gulf International Technology Exhibition (GITEX), Dubai Social Media Blogger & Ticketing Assistant - Emirates Airlines Festival of Literature, Dubai Audio Visual Crew - STEP Conference, Dubai

Game Zone Assistant - ME Film & Comic Con, Dubai

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