Customer Service Bilingual Spanish

ROSA ASENCIO

**** ******** ****** *** **

Bronx NY 10461

347-***-**** EMAIL: ************@*******.***

OBJECTIVE: Seeking a position that will enhance my extensive customer service skill sets. Possess strong analytical,organizational and communication skills. Highly motivated self starter able to handle multiple tasks efficiently and solve a wide range of basic to complex problems. Bilingual Spanish interpreter.

EXPERIENCE:

Maximus- Bilingual Spanish Customer Service Representative

01/2020-04/2020

Bilingual Spanish Interpreter for Census 2020 answering incoming calls from consumers with questions regarding filing census forms. Processing applications online for census also escalating calls with issues to appropriate personell for resolution. Ensured classified information kept confidential and followed all policies and procedures.

Poll worker Board of Election:

02/2015 -02/2019

Spanish Interpreter greet all voters entering voting site directing them to voting location assisting Spanish customers who need translation.

Inspector table greeting and welcoming voters verifying voter registration having voters sign registration book and directing them to poll booths compiling data after all votes are cast to gain results of the election.

Retail Assistant Manager-AT&T

06/2007-06/2012

Assist store manager in managing all aspects of the functions of the store in his/ her absence.

Managing coaching and training fourteen employees.

Observing all employees meeting customer satisfaction matrix ensuring all customers were served and provided excellent customer service.

Collected all monies from Registers daily tallied and reconciled funds totaling 5000-10000 daily prepared money for Brinks pickup.

MANAGER-VERIZON

06/1978-05/2004

Single point of contact for the Customer Care group handling all President help line complaints,Executive appeals and Higher Management letters etc. interfaced with all departments for proper resolution of complaint. Worked directly with Public Service Commission for all business and residential complaints in Bronx, Manhattan, Queens.

Education: Baruch College Accounting Major

Language Proficiency: Spanish

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