Customer Service Project Management
Resume:
Sheila Jenkins
**************@*****.***
Objective
Professional with over 25 years of diverse work experience in the areas of, balancing accounts, office management, dispatching management. Excellent organization, communication, multi-tasking and project management skills and years of driving.
Education
Midland High School
General Studies – June 1981
Post University
Business Management
Associates Degree 2021
Experience
NAPA
Driver
November 2022 – August 2023
Safe diving skills, customer service skills, knowledge of auto parts, being able to follow directions and multi-tasking, obeying traffic laws, teamwork is a must.
AutoZone
Driver
January 2019 – March 2021
Safe Driving Skills, attention to details, customer service a must, multi-tasking, assisting the owners at businesses and knowing the parts and returns, obey traffic laws.
Speedco/Love’s
Service Writer March 2018 – December 2018 Wrote Truck Drivers information down for them to get an oil change, detailed work, multi- tasking, customer service, communication with drivers, cashier, filing, team player.
Aries Shuttle
Driver
February 2017 – October 2017
Safe driving skills, attention to details, customer service, multi-tasking, flexibility, obey traffic rules, communicating with dispatcher, assisting passengers with luggage and other carry- on items.
Texas Department Human Service/Amazing Grace
Caretaker
November 2011 – June 2016
Provided companionship to my mother who couldn’t care for herself. I helped her bathe, getting dressed, cooked the meals, made doctor appointments, drove her to appointments, gave her the medicine, cleaned, but most of all I made some wonderful memories with my mother.
Fast Tow
Dispatcher
February 2012 – July 2012
Accurately entered service requests into service system while customer is on the phone and provide customer with reasonable time of arrival. Utilize the scheduler functionality and assign the service call to the optimal technician based on skills, territories, availability of technician. Communicate with customer as time plays a major role in this business about any changes that could impact the arrival time of technician. Handle 100+ calls.
Premier Towing
Dispatcher
January 2009 – August 2011
Accurately entered service requests into service system while customer is on the phone and provide customer with reasonable time of arrival. Utilize the scheduler functionality and assign the service call to the optimal technician based on skills, territories, availability of technician. Communicate with customer as time plays a major role in this business about any changes that could impact the arrival time of technician. Handle 100+ calls.
Pro Tow
Call Taker
February 2008 – January 2009
Responsible for customer satisfaction, compliance with DOT regulations. Executed commitment to the customer every day, multi-tasking, team player.
Lamb of God Lutheran Church
Maintenance Worker
November 2005 – November 2007
Responsible for cleaning classrooms, assisted with office duties and running errands, kept church cleaned.
Delta Tech
Maintenance Worker
June 2004 – October 2005
Performed routine maintenance duties including carpentry, painting, basic equipment and facility repairs. Simple plumbing repairs performed under supervision by qualified personnel. Buffed all classroom floors.
Miscellaneous Experience
Also managed truck stop and dealt with ordering for the store as well for the driver's parts, paper
Products, and tandem weighing.
Village Lincoln Mercury Dodge 1980, parts and service counter
Skills
Customer Service
Phone Skills
Computer Skills
Word, Excel, Power Point
Driving
DOT
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