Front Desk Clerk

a TAMKA

WE MURPHY

**** ********* ****, ************, ** 46205, 317-***-****, TamikaMurphy33@gmailcom

PROFESSIONAL SUMMARY

Courteous and professional Front Desk Clerk dedicated to customer satisfaction. Runs successful check-in,

check-out, and guest services operations with attention to detail and expert knowledge of hospitality

procedures. Quick learning well-versed in reservations and booking.

SKILLS

+ Guest relations © Check-in & check-out '* Room service

coordination

= Multitasking ‘* Payment handling ‘* Room billing

Information verification

EXPERIENCE

Hotel Front Desk Clerk. December 2019 - April 2020

‘Suburban Lodge Indianapolis, IN

+ Informed guests of on-site entertainment. services. and available amenities.

+ Contacted housekeeping or maintenance staff when guests reported problems.

Assisted guests by addressing special requests for specific accommodations and presenting alternative

options when requests cannot be met

‘Assigned appropriate guest room accommodations during hotel check-in.

+ Informed supervisor of escalated problems or unusual matters to promote prompt corrective action.

Made and confirmed reservations

‘+ Greeted, registered. and assigned rooms to guests of hotels or motels.

Hotel Front Desk Clerk. November 2016 - August 2019

Budget 8 Hotel Indianapolis. IN

+ Assigned appropriate guest room accommodations during hotel check-in.

+ Completed all quest accounting functions according to established hotel procedures, including processing

room amenity charges and refunding deposits

+ Informed supervisor of escalated problems or unusual matters to promote prompt corrective action.

+ Made and confirmed reservations.

+ Satisfied guest needs with prompt. knowledgeable service.

+ Contacted housekeeping or maintenance staff when guests reported problems.

Office Assistant February 2035 - October 2016

Professional Property Services Indianapolis, IN

‘ Greeted visitors at front desk. answered questions, and directed guests to specific office personnel

‘*_Managed multi-line telephone system to answer questions, route calls, and take messages.

+ Delivered messages and ran errands.

‘+ Scheduled appointments, meetings. and events,

+ Kept files updated with new information and regular removal of outdated material for archiving or disposal

EDUCATION

High School Education June 2001

Arsenal Tech High, Indianapolis IN

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