Customer Service Data Entry

Tamara Gatewood

901-***-**** ***********@*****.*** BYHALIA, Mississippi 38611-9678

SUMMARY

Skilled Licensed Healthcare Agent with years of implementing strategies to grow insurance business and build relationships with prospective clients. Demonstrated experience in marketing at strategic levels to identify opportunities to boost sales. Excellent influencing skills to communicate with credibility, tact and diplomacy.

SKILLS

Customer Billing

Billing Inquiries

Loss Coverage Determination

HIPAA Compliance

EXPERIENCE

Remote Healthcare Agent Call Center, Intergity Marketing, September 2023-December 2023 Byhalia, MS

Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Verified patient demographic information in order to ensure accuracy of data entry. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Greeted patients upon arrival and answered any questions they had about their visit. Answered patient questions and fielded complaints to resolve issues. Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

Managed customer inquiries through telephone, email and social media interfaces. Greeted customers warmly and made them feel welcome. Preserved office security by following safety procedures and controlling access via reception desk.

Completed basic bookkeeping and document filing.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Assisted with scheduling appointments for clients and visitors. Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Handled payment processing and provided customers with receipts and proper bills and change.

Received incoming calls and coordinated with staff to fulfill customer requests. Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Updated customer information in databases regularly to ensure accuracy of records. Analyzed customer trends through data collected during calls and provided recommendations for process improvements.

Verified insurance coverage for prescriptions prior to filling them. Provided accurate information to customers regarding prescription medications and drug interactions.

Resolved customer complaints in a professional and courteous manner. Took special orders in person and over telephone, generating additional revenue every month.

Handled incoming calls from customers inquiring about products, services and orders. Assisted customers with setting up medication refills and scheduling deliveries. Ensured adherence to HIPAA regulations while handling confidential patient information. Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.

Front Desk Receptionist, LaBella Luxe Salon And Spa, October 2022-August 2023 Germantown, TN

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Assisted with scheduling appointments for clients and visitors. Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Manager, The UPS Store Inc., August 2017-August 2022 Millington, TN

Structured HR consulting services to support clients during organizational developments and changes.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities. Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Created and managed budgets for operational departments and monitored progress against goals.

Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

EDUCATION AND TRAINING

GED

Southside High, Memphis, TN June 1992

REFERENCES

References available upon request.

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