Customer Service Security Officer

PROFESSIONAL

SUMMARY

Security-focused and diligent Guard skilled at protecting personnel and

premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

SKILLS

Communication skills

Customer service

Emergency Response

Document Management

Conflict de-escalation

Report Writin

Complex Problem-Solving

Detail Oriented

Physical Fitness

Crisis intervention training

Security Guard License

Threat Assessment

Relationship building and

management

Theft prevention training

Investigative abilities

Incident Reporting

Security Screenings

General security

Operations Management

Patrol operations

Patrolling

Security procedures knowledge

Physical Stamina

Customer Service

Ground Patrol

Security Regulation

WORK HISTORY

Security Officer/ED Specialist / Allied Universal/Kaiser Modesto / 01.2023 - 03.2024

As ED Specialist I provide a secure and safe environment that allows patients, personnel, visitors, care providers and volunteers to receive and deliver quality services with minimal threats against their personal wellbeing and property

It's the Security Team responsibility for patrolling and monitoring facility premises, observing, responding and reporting to suspicious and unauthorized activities and unsafe conditions

We are responsible for access control and emergency response and notification

Renders assistance and security related services to staff, physician, patients, and visitors including monitoring, restraining violent patients Incidents relative to the facility and provide necessary liaison between staff and local Law Enforcement agencies.

Improved overall security by conducting regular patrols and monitoring surveillance systems.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Maintained a safe environment for employees and visitors through BRYAN TAYLOR

************@*****.*** +1-510-***-**** Stockton, CA 95207 continuous risk assessment and threat analysis.

Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies. Created a culture of safety awareness among employees through regular presentations and communication on security issues. Assisted in developing comprehensive security policies to address potential risks and protect company assets.

Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Reported suspicious activities and persons to law enforcement. Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Security Officer/EMS/Fireman / Allied Universal/Bayer / 06.2017 - 12.2022 As an officer, I'd walk or drive to buildings, checking different floors, basements, checking stairway's, elevators check,(Warehouses and Offices) turning off power to coffee pots, electrical heaters and lights that were left on after hours after two years of being an officer was promoted to fireman/EMS/security officers at the location in the area, patrolled all the campus parking lot issuing citations for improper parking on the proper parking lot Maintaining a safe environment at work. Monthly drills completed as firemen on campus.

Driving a station Type1 firetruck in case of fire. In all cases help guide Berkeley Fire Department on campus. As a team we were trained too give minor or Severe Care for patients until Ambulance or other help arrives.

Improved overall security by conducting regular patrols and monitoring surveillance systems.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities. Conducted regular patrols of key areas to spot and control security concerns.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Screened individuals and prevented passage of prohibited articles into restricted areas.

Security Officer/Shift Supervisor / Securtias/Manhiem Industries / 01.2015 - 06.2017

While being an officer at the location, I was promoted to Shift Supervisor Relieved staff for breaks, registered cars, for seven different lots maintaining safe environment for those lots, maintained tight security while on Manheim property. Prepared lots for operation, assure security officer followed company policy.

Improved overall security by conducting regular patrols and monitoring surveillance systems.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities. Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss. Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures. Conducted regular patrols of key areas to spot and control security concerns.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Reported suspicious activities and persons to law enforcement. Checked and verified photo identification prior to granting facility access.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Security Officer/Shift Supervisor / Securitas/ UPS HUB / 08.2008 - 01.2015 After maintaining hours as an officer, I was promoted to supervisor where we maintain security on UPS HUB facility responsible for security officers performing their duties, professional and courteous manner-security office, fall company company, client post orders, make sure security officers are well equipped with their officer handbook. Improved overall security by conducting regular patrols and monitoring surveillance systems.

Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities. Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Crossing Guard / city of oakland / 01.2007 - 01.2010 Split shift crossing pedestrians across the bus Intersections.

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Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times. Enhanced community relations by courteously interacting with parents, students, and staff on a daily basis.

Reduced traffic congestion around school zones through effective communication with drivers and timely movement of pedestrians. Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them. Promoted pedestrian safety by consistently enforcing traffic laws and educating students about safe crossing practices.

Maintained a safe environment for students by promptly reporting suspicious activity or behavior to the appropriate authorities. Assisted in emergency situations, providing first aid when necessary and contacting emergency services as needed.

Supported special events at the school, managing crosswalks during large gatherings such as sports games or performances. Participated in ongoing training sessions to stay current on best practices for maintaining a safe crossing environment for students. Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day. Coordinated with fellow crossing guards to ensure all intersections were safely monitored during peak hours of foot traffic. Aided in efficient student drop-off and pick-up processes by directing vehicle flow near designated areas.

Fostered a sense of security among students by establishing trust through friendly interactions while maintaining professionalism. Noon Supervisor / oakland unified school district / 01.2003 - 01.2009 I watch the children on the yard to make sure that they are ok Also make sure that no one fights with one another.The grades are from K-5 different play time.

EDUCATION

College of Alameda - Alameda, CA / 12.2006

No Degree: Human Development Services

Credits- 91

Fremont High School - Oakland, CA / 06.1991

High School Diploma

CERTIFICATIONS

Guard Card, 06/01/24, 06/01/26

Driver's License, 01/01/19, 01/01/25

Class A PERMIT

DOT Medical Clearance Paperwork

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