Customer Service Social Media

[ILHEM BEN AMMAR]

[*** Wythe Avenue, Brooklyn NY] · [929-***-****] ·

[*****.*******@*****.***]

I am graduated in Journalism and Communication Science, and I am fluent in three languages Arabic, French and English.

EXPERIENCE

[01/05/2023] – [26/03/2024]

[BILINGUAL CUSTOMER SERVICE REPRESENTATIVE], [BOOKING.COM]

· UNDERSTANDING CUSTOMER NEEDS AND MEETING THEM THROUGH COMPREHENSION, PROBLEM-SOLVING, AND FOLLOW-THROUGH.

· MONITORING CALL AND EMAIL HISTORIES TO ENSURE THAT ALL CUSTOMERS ARE ASSISTED BASED ON THEIR LANGUAGE PREFERENCES.

· COORDINATE WITH DIFFERENT DEPARTMENTS TO PROCESS EXCHANGES AND REFUNDS IN WAYS CONGRUENT WITH OUR POLICIES.

· COMMUNICATE EFFECTIVELY WITH CUSTOMERS AND CO-WORKERS THROUGH WRITTEN AND VERBAL MEDIUMS.

· COMPLETES WORK AND RESPONSIBILITIES IN A TIMELY MANNER.

[01/06/2022] – [01/12/2022]

[COMMUNITY MANAGER], [L’ART RUE ASSOCIATION. TUNISIA]

· MANAGE AND IMPLEMENT SOCIAL MEDIA CAMPAIGNS FOR OUR DIFFERENT SOCIAL MEDIA PLATFORMS.

· PROVIDE ENGAGING TEXT, IMAGE AND VIDEO CONTENT FOR ALL SOCIAL MEDIA AND OFFICIAL WEBSITE.

· MONITOR, TRACK AND REPORT ON FEEDBACK AND ONLINE REVIEWS.

· PARTICIPATED IN IMPLEMENTING THE COMMUNICATION STRATEGY OF `DREAM CITY’ FESTIVAL DURING IT’S 8TH EDITION, WHICH RECEIVED MORE THAN 19.500 VISITORS DURING 10 DAYS OF THE FESTIVAL.

· WORKING WITH MULTINATIONAL ARTISTS, MULTINATIONAL COLLEAGUES.

· COORDINATE WITH THE PRODUCTION TEAM IN ORDER TO ENSURE THE SMOOTH FUNCTION OF WORK.

[01/08/2020] – [15/09/2021]

[MARKETING ASSISTANT], [D.M.K COMPANY]

· COLLABORATE WITH MANAGEMENT TO DEVELOP AND IMPLEMENT AN EFFECTIVE COMMUNICATION STRATEGY BASED ON THE MARKET DEMAND.

· WRITE, EDIT AND DISTRIBUTE CONTENT, INCLUDING PUBLICATIONS, PRESS RELEASES, ANNUAL REPORTS AND OTHER MARKETING MATERIAL THAT COMMUNICATES THE COMPANY’S ACTIVITIES, PRODUCTS/SERVICES.

· SEEK OPPORTUNITIES TO ENHANCE THE REPUTATION OF THE BRAND, AND 2

COORDINATE PUBLICITY EVENTS AS REQUIRED.

EDUCATION

[2017 – 2020]

[BACHELOR OF JOURNALISM AND SCIENCE OF COMMUNICATION],

[L’ÉCOLE CENTRALE SUPERIEURE PRIVEE DES LETTRES, DES ARTS ET DES SCIENCES DE LA COMMUNICATION, TUNISIA]

[2016 – 2017]

[SECOND YEAR ENGLISH COMMUNICATION], [INSTITUT SUPERIEUR DES LANGUES DE TUNIS, TUNISIA]

[2015 – 2016]

[FIRST YEAR ENGLISH COMMUNICATION], [INSTITUT SUPERIEUR DES LANGUES DE TUNIS, TUNISIA]

[2015]

[PRE UNIVERSITY HIGH SCHOOL DIPLOMA IN LITERATURE], [LYCEE BEN AROUS, TUNISIA]

CERTIFICATIONS

[22/09/2021] REUTERS ONLINE TRAINING COURSE IN DIGITAL JOURNALISM

[12/11/2020] MEDIA CRISIS MANAGEMENT CERTIFICATE FROM AL JAZEERA ELEARNING.

[04/01/2019] TV REPORTING ADVANCED TRAINING COURSE [FROM THE INTERNATIONAL TUNISIAN ACADEMY.]

LANGUAGES

• ARABIC : MOTHER TONGUE ENGLISH : EXCELLENT

• FRENCH : EXCELLENT SPANISH : BEGINNER

SKILLS

·MULTILINGUAL

· DETAIL ORIENTED

· MULTITASKING SKILLS

· SENSE OF RESPONSABILITY

· INTERNATIONAL DRIVING LICENSE CATEGORY B

· MS OFFICE (WORD, EXCEL, OUTLOOK, POWERPOINT)

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