Los Angeles Google Analytics

Teresa L Milch Los Angeles CA

EDUCATION

University of Southern Indiana, BS Rhetoric & Writing 2010

Google Analytics Academy, Google Analytics Certificate 2021

Mount Sierra College, Microsoft Certified Professional MCP 1999

Grossmont College, Computer Science & Networks Certificate 1992

SOFTWARE SKILLS

Google Suite, Google Analytics, Google Workspace, Office 365, MS Word & Excel, desktop publishing, MS Teams

EZCAP, Monday O/S, Salesforce, Zendesk, Slack, Sharepoint, Spark, Facets, SAS, Edifecs, DNA/Prod, Dealertrack,

WORK HISTORY

Workstation Technician – Riverstreamz LLC, Los Angeles County Government Primary Election, Feb 2024-Mar 2024

Installed voter software onto 7th Generation iPhone tablets using Task Management in Monday Work Operating System

Quality assurance on tablets after install, to monitor quality and ensure compliance with government standards

Ensured tablet and printer connectivity on Los Angeles County government voting network

Work At Home - Survey Portals – Mar 2023-Feb 2024

Made decisions on mock jury trials, wrote about my life using perfect grammar, made voice recordings for industry research, wrote book reviews, assisted student with research for thesis

Healthcare Claims Assistant Regal Medical Group – Aston Carter Feb 2023-Mar 2023

Reviewed healthcare claims for accuracy and completeness, guided customer through proper channels for processing

Updated and corrected Medicare/Medicaid healthcare records, date of birth, address and phone with attention to detail

Multitasked, resolved issues for missing, incomplete, inaccurate or contradictory provider information, medical terms

Healthcare Processor & Editor Blue Shield Of Calif - Talent Technical Services Remote Dual Monitors Aug 2022-Feb 2023

Modified enrollments using critical thinking to add, change, delete, terminate Blue Shield Of California accounts

Ensured monthly Capitation amounts, medical terminology, EZCAP to carefully administer BSOC healthcare accounts

Processed healthcare documents and supporting documents for accuracy and completeness to mirror main accounts

Multitasked to resolve issues for missing, incomplete, inaccurate or contradictory information contained in the accounts

DMV Title Clerk III – Roth Staffing, June 2022-June 2022

●Added lien holders to titles using critical thinking skills for accuracy and completeness, ensured DMV reconciliation

●Processed A/R invoices, titles, loan documents, tax documents for DMV state agency with great attention to detail

●Released titles to registered owners and dealerships, sent contracts and supporting documents to DMV state agency

Field Service Technician – Riverstreamz LLC, Los Angeles County Government Election, May 2022-May 2022

●Monitored small computer tablets, large voting tablets, UPSs and printers to ensure optimal performance for voting

●Created detailed tickets and reports if equipment needed servicing, contacted IT support for electrical outage

Tax Season Administrative Clerk – Apple One Staffing, Feb 2022 – April 2022

●Made copies of booklets & very large tax documents and mailed to IRS and State of California before tax deadline

Data Entry Specialist – Apple One Staffing, Jan 2022 – Jan 2022

●Entered State of California governmental alphanumeric data from petitions into proprietary government database

Professional Driver – Schneider National Carriers Inc, JB Hunt, United Clean Trucks, CSC Trucking Aug 2018 – Jan 2022

●Strategized and managed time for deadline-driven client appointments under strict federal guidelines

Market Research Analyst, Technical Writer & Data Entry – Postmates Inc Sep 2017 - July 2018

●Researched, wrote, analyzed, extracted, collected and clustered data sets and visuals in Excel

●Wrote, edited and formatted effective copy content and captions for design and marketing departments

●Wrote, edited and formatted end-user procedural documentation, interpreted data from primary/secondary data sources

●Tickets in Zendesk & Cherwell, communications in Slack, data entry, and cross-functional collaboration with marketing

Accounting Assistant III, Data Entry, Call Center - Adecco, Arvie Staffing Nov 2010 – Sep 2017

●Verified and indexed invoices, uploaded checks to Sharepoint, scanned checks using Omni Page, general ledgers

●Researched invoices, ran queries & reports, journal entries in Excel, verified receipts, prepared checks for bal & deposit

Government DMV Client Services – State of Indiana Dept Of Motor Vehicles Sep 2006 - Apr 2008

●Researched customer database, data entry into state’s database, handled monetary transactions & issues, printouts

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