Leadership

JENNIFER STEPHENSON

Ph: 773-***-**** *************@*****.***

OBJECTIVE

Seeking a position with a reputable employer; allowing for parlay of demonstrated organization, high levels of customer satisfaction and meeting goals. Customer service, training, strong clinical, management, administrative abilities, communication, and project management skills.

EDUCATION

Keller School of Management MBA Degree in Business Administration 2017 MBA: Public Administration Feb 2015-July 2017 Keller School of Management – 3500 Highland Pkwy, 100, Downer Grove Chicago, IL Graduation Date: 7/2017 This degree will help me to better prepare myself for leadership abilities. I will gain an understanding of accounting, budgeting preparation, reporting, financing for government and nonprofit organizations. As well as learning marketing, business and public relations strategies.

Westwood College Bachelor Degree in Criminal Justice Bachelor of Applied Science: Criminal Justice Oct 2014-Oct 2016 Westwood College – 1 North State Chicago, IL 60602 Excels in social services and criminology and passionate about youth. Attained a solid leadership foundation in best criminal justice practices due to high-performance in an unjust environment

Motivated, hardworking business professional and passionate about achieving challenging goals. I have strong interpersonal skills, demonstrate a high level of integrity and professionalism. Flexible and versatile- able to maintain a sense of humor under pressure. I’m great in a deadline driven environment, proactive and I have excellent team building skills. Great written, verbal, presentation, and communication skills. Experience

Clinical Operations Manager/ Full-Time 40 hrs per wk. Sep2023- Present Christian Community Health Center

364 Torrence Ave Calumet City 60409 & 901 Sibley Blvd South Holland, 60473

• Manage assigned departments/individuals in accordance with CCHC’s policies, procedures, and applicable regulations; management duties including planning, assigning, and directing work; coaching, supervising, appraising performance, and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.

• Responsible for ensuring the team delivers service that meets or exceeds departmental goals, while fostering a culture that strives for operational and compliance excellence.

• Create, maintain, implement, and execute departmental workflows, forms, policies and procedures, and other resource documents to ensure that the most current information is available; continuously evaluates processes and procedures; ensure consistency across all clinics.

• Provide recommendations for process improvement to address bottlenecks within the department.

• Ensures that assigned departments/clinic locations have adequate coverage; Provide coverage support where needed. ensuring all departments are operating efficiently & effectively; hiring and training team members; monitoring team performance; and coaching team members to cultivate the knowledge and skills needed to provide excellent services to customers.

• Participate in & lead team huddles as assigned.

• Assists with clinical compliance under all federal and state law and funding source guidelines/requirements.

• Participates in establishing, reviewing, and revising standards of care, standards of practice and standards of performance.

• Ensure clinical operations and safety related information is clearly communicated and understood by staff.

• Collaborates with clinical management team to develop, implement, and monitor emergency response plans.

• Collaborates with clinical management team to monitor and address patient complaints.

• Develop, track, and report out on Key Performance Indicators (KPIs) Implement, monitor, and report out on strategies to improve departmental performance outcomes.

• Serve as the liaison between direct supervisor and clinical/clinical support staff.

• Work in conjunction with the clinical management team to develop routine and ad hoc reports to update the status and implementation plans of programs, services, and quality initiatives.

• Consult with direct supervisor to discuss service problems.

• Active participation in special projects and quality initiatives as assigned.

• Perform audits (payer; program; internal; or external) for departments and report as directed.

• Complete ownership of the Electronic Health Record System (Athena), including but not limited to designated Superuser status.

• Responsible for knowledge & compliance of all departmental policies and procedures.

• Remain knowledgeable and well-educated on current trends/evidence in the industry.

• Maintain strong knowledge of clinical workflows and best practices.

• Participates in internal and external committees as assigned and/or volunteered.

• Perform other related duties as necessary or required. Public Service Administrator, Adj’t / Full-Time 40hrs per wk.Feb 2023- Sep2023 Illinois Department of Veteran Affairs

4250 N. Oak Park Ave Chicago, IL 60623

• Serves as a full line supervisor

• Assign, review work, provide guidance and training to assigned staff.

• Counsels staff regarding work performance and reassigning staff to meet day to day operating needs.

• Establish annual goals and objectives, recommend and impose discipline and including discharge.

• Prepare and sign performance evaluations.

• Plans, organize, direct and evaluates the Adjutant Member Service Programs, Social Service Program, Volunteer Services, Religious programs, Barber and Library services. • Develop programs and implement policies and procedures related to the health, welfare, and care of all members.

• Analyze and determine the type of and needs of members housing. • Approve housing assignments, review and approve financial statements of members and make determination of maintenance charges.

• Coordinate the Member Service Program with other services of the facility. • Review reports, manuals and studies prepared by Health Care Agencies evaluating existing procedures and practices and makes recommendation to Home Administrator for changes to Member Services Program.

• Keep contact with other State Veteran’s Nursing Homes to keep abreast of Member Services Changes.

• Analyze trends and determines if the facility members would benefit from changes to existing programs or the development of new programs.

• Monitor programs for the rehabilitation, care, and treatment of the physically ill and the home’s ability to provide continuous care/service to it’s members.

• Makes inspections of the facility to ensure compliance with Illinois Veteran’s Affairs, Department of Public Health, Federal Veteran Administration and Medicare health and safety measures.

• Serves as Ombudsman for members regarding concerns and issues.

• Contacts members relatives regarding member welfare, monetary benefits, or legal issues.

• Maintain records and data to support member services programs, develops and submits budget requests for personal services, equipment and supplies.

• Make projections based on review of past usage, expected growth and changing needs of various program operations.

• Designs and develops property control policies and procedures.

• Manages the state property assigned to Veteran’s Home.

• Completes all forms of property control, maintains inventory control record and initiates annual inventory in accordance with Department’s property control policy. • Processes personnel benefit time requests

Dietary Manager

• Serves as manager of the home Dietary Department

• Supervise staff in the proper storage of food

• Conducts staff meetings to include areas of discussion related to daily operations, safety and sanitation, and in-service topics

• Maintain records or required daily food serve activities and telephone calls for diet changes, request for supplements and therapeutic diet needs.

• Maintains files or current diet prescriptions, ordering supplies of food as necessary and check orders as receive for accuracy.

• Prepare work schedules and associated documentation.

• Supervises the Dietary Department by guiding, directing and evaluating personnel in the performance of their duties

•Handles all areas of discipline process from counseling to hearings, and recommendation for disciplinary action according to the contract and union/management agreements. • Maintain, updates and executes changes to personnel schedules

• Processes personnel benefit time requests.

• Handles all daily department timekeeping responsibilities including submission of reports with completed overtime and absence request forms.

• Reviews daily staff scheduled, assigned duties, calls from staff that will not be present for duty.

• Ensure personnel utilize menus, diet spreadsheets, standardized recipes and good sanitation practices throughout production, meal service and cleaning.

• Develops and approve new policies for the Dietary Department

• Consult to other departments on policies regarding nutrition intervention • Consult with the nutritionist

Quality Data Management Coordinator / Full- Time 40hrs per wk. Nov 2022- Feb 2023 Christian Community Health Center Chicago, IL 60628 9718 S. Halsted Street

• Manage and lead the collection of client level data collection, tracking, and analysis for various clinical measures and program (i.e., HMIS, SBIRT, RSR, UDS, EMR) • Develop and implement databased, data collection, data analysis and other strategies that optimize statistical efficiency quality and patient stratification

• Work with Population Health Collaborative and Clinical Quality Improvement (CQI) team to strengthen and improve access to care, operational excellence, and health outcomes

• Responsible for the preparation and accurate and timely delivery of reports and ad hoc data requests/extracts to various internal and external stakeholders.

• Prepare statistical report/dashboard for the management stating trends, patterns, and predictions using relevant data. Provide quarterly quality measure scorecard and weekly/monthly productivity (by providers) and other data points for dissemination to key personnel.

• Work with HFF Project Manager and Clinify Representatives to analyze data, perform queries/extracts and validates quantitative data regarding health center services, operations, and payment; identifies opportunities to evaluate programs for effectiveness and quality.

• Prepare final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. • Work closely with COO to generate monthly UDS data reports to management team. • Participate in the monthly PHC and CQI meetings to discuss HEDIS, evaluating performing measures outcomes, identifying opportunities to close gaps and analyzing patient engagement metrics.

• Collaborate with the clinical team to evaluate risk stratification data.

• Provide quality and cost saving data analysis reports to the leadership team. • Participate in Plan, Do, Study, Act (PDSA) projects as assigned.

• Work closely with COO on completing the annual UDS statistical report and submission to federal grantor

• Work closely with Program Manager to complete the RSR and inputting Care Ware data points.

• Work closely with Clinify and Director on mapping/customizing population health platform for SDOH for housing, Behavioral Health and primary care.

• Maintains disease registries and analyzes panels at regular intervals to facilitate proactive interventions with clients who meet clinical or quality criteria

• Collaborate with others to develop and maintain reporting and tools for measuring performance; performs basic and complex analyses to monitor health care quality, day to day operations; supports compliance with regulatory reporting.

• Designs, produces and interprets dashboards, charts and other presentation formats used for decision making and to track and improve data quality.

• Maintain awareness of and familiarity with the organization’s services, information, documentation and reporting issues and requirements.

• Oversee the tracking of HMIS, Provider, Ryan White Care ware and other statistical databases.

• Perform all other related duties as assigned

Executive Assistant/Project Manager Full- Time 40hrs per wk. Jul 2021- Nov 2022 Christian Community Health Center, IL 60628

9718 S. Halsted Street

• Executive Assistant to Chief Executive Officer.

• Maintain confidentiality and professional with all documents, meetings and communications within the Office of the CEO

• Coordination and maintenance of CEO/ schedule and calendar

• Timely responding to internal and external request via electronic or voice messages • Developing slide decks for internal and external meetings

• Prepare and compose contract agreements, executing, timely filing, tracking and provide notification of expiring contracts sixty days prior to expiration

• Submit confidential legal documents to general counsel

• Screening external and internal request or phone calls

• Distribute approved correspondence to internal managers and other staff • Coordinate travel arrangements for the agency

• Reconciliation of credit card purchases and appropriate documentation for submission to finance

• Organization files and other pertinent documents for the CEO

• Tracking of certification of insurance for the agency

• Annual completion of sales tax-exempt waiver and the property tax Exempt Affidavit • Responsible for receiving monthly dash boards from management

• Coordinating Management monthly meetings and weekly chats

• Draft of board minutes and agenda

• Work with the Board to coordinate all board related responsibilities

• Prepare board packed for distribution

• Annually disseminating and filing annual conflicts of interest forms for the Board • Tracking of Board activities, action items, minutes and correspondence • Scribing for board and internal management meetings

• Monitoring user of services in accordance with the federal requirements of HRSA • Maintain binder for board approved minutes, reports and support documentation • Tracking approved board action items for the fiscal year

• Assist Director of Quality and Compliance with updating the board action calendar and reviewing policies and procedures

• Coordinate, manages and maintain travel arrangements for grant related staff • Monitor CEO’s direct reports and ADP Workforce Now Timecards and request • Coordinate all agency wide communication for the CEO, memos and announcements • Initiates and completes administrative projects

• Assist the CEO in reviewing, approving, monitoring signage, fliers and literature posting in all sites.

• Read and analyze incoming memos, submissions, reports to determine their significance and plan their distribution.

• Attend internal meetings on behalf of the CEO when necessary

• Responsible for Annual Health and Fun Fair Activities and planning

• Serving and supporting the CEO with day-to-day activities

• Ensure that vendors and grantor contracts are executed by CEO

• Coordinate activities for all staff meetings

• Establishes and maintains high-level correspondences and systems with officials regarding special projects, commitments etc.

• Provide project management and administrative support for the CEO and operations • Serves as a conduit for external vendors, grantors, stakeholders and employees seeking the attention of the CEO.

• Provide A/P assistance for the Finance Department

• Compose and revise MOUs and MOA’s for the organization

• Recruit and Interview applicants for exempt and nonexempt vacancies • Assist HR with credentialing and privileging clearance

• Assist Finance Department with annual budget and prepare financials Quality Data Management Coordinator / Full- Time 40hrs per wk. Nov 2022- Feb 2023 Christian Community Health Center

9718 S. Halsted Street Chicago, IL 60628

• Manage and lead the collection of client level data collection, tracking, and analysis for various clinical measures and program (i.e., HMIS, SBIRT, RSR, UDS, EMR) • Develop and implement databased, data collection, data analysis and other strategies that optimize statistical efficiency quality and patient stratification

• Work with Population Health Collaborative and Clinical Quality Improvement (CQI) team to strengthen and improve access to care, operational excellence, and health outcomes • Responsible for the preparation and accurate and timely delivery of reports and ad hoc data requests/extracts to various internal and external stakeholders.

• Prepare statistical report/dashboard for the management stating trends, patterns, and predictions using relevant data. Provide quarterly quality measure scorecard and weekly/monthly productivity (by providers) and other data points for dissemination to key personnel.

• Work with HFF Project Manager and Clinify Representatives to analyze data, perform queries/extracts and validates quantitative data regarding health center services, operations, and payment; identifies opportunities to evaluate programs for effectiveness and quality.

• Prepare final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. • Work closely with COO to generate monthly UDS data reports to management team. • Participate in the monthly PHC and CQI meetings to discuss HEDIS, evaluating performing measures outcomes, identifying opportunities to close gaps and analyzing patient engagement metrics.

• Collaborate with the clinical team to evaluate risk stratification data.

• Provide quality and cost saving data analysis reports to the leadership team. • Participate in Plan, Do, Study, Act (PDSA) projects as assigned.

• Work closely with COO on completing the annual UDS statistical report and submission to federal grantor

• Work closely with Program Manager to complete the RSR and inputting Care Ware data points.

• Work closely with Clinify and Director on mapping/customizing population health platform for SDOH for housing, Behavioral Health and primary care.

• Maintains disease registries and analyzes panels at regular intervals to facilitate proactive interventions with clients who meet clinical or quality criteria

• Collaborate with others to develop and maintain reporting and tools for measuring performance; performs basic and complex analyses to monitor health care quality, day to day operations; supports compliance with regulatory reporting.

• Designs, produces and interprets dashboards, charts and other presentation formats used for decision making and to track and improve data quality.

• Maintain awareness of and familiarity with the organization’s services, information, documentation and reporting issues and requirements.

• Oversee the tracking of HMIS, Provider, Ryan White Care ware and other statistical databases.

• Perform all other related duties as assigned

Medical Staff Administrator/HIM Supervisor Full- Time 40hrs per wk. Dec 2019- Jul 2021 The Loretto Hospital, IL 60644

645 S. Central Avenue

• Executive Assistant to Chief Medical Officer and Chief Clinical Officer. • Maintain calendars, scheduling meetings, schedule department meetings, provide agendas, quality reports

• Process payroll, credentialing of physicians, manage and utilization review and HFAP binders

• Physician contract management and pay process

• Analyzes and update policies and practices and drafts workplace policies • Prepares correspondence for the Chief Medical Officer and Chief Clinical Officer on medical staff issues

• Administers the Attendance/Discipline Policy

• Approves requested time off and vacation.

• Facilitates employee discipline meetings

• Facilitate training seminars for physician employees

• Ensures compliance with HFAP and CMA regulations

• Prepares administrative reports

• Approves administrative requests (including time-off requests

• Assist in maintaining current confidential credential and peer review files on medical staff.

• Responsible for the creation, organization, execution and completion of specific projects. • Managing employees, setting deadlines, communicating with company executives about the state of the project, ensuring projects stay on track and on budget.

• Performing quality control on the project throughout development to maintain the standards expected

• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

• Creating long and short-term plans, including setting target for milestones, adhering to deadline and allocating resources

• Consists of being responsible for attending all Department/) Section meetings and Medical Staff Committee meetings as needed; records and transcribes minutes of the meeting proceedings and prepares formal reports of Department/Section/Committee recommendations for submission to the Medical Staff Executive Committee.

• Communicates effectively with hospital staff, Board of Trustees, community residents and organizations, regulatory agencies and patients.

• Assisting Psych GME Committee

• Schedule ER, Primary Care call schedule, physicians out of town notice, monthly meetings and OB/Gyn coverage.

• Establishes, maintains and revises recordkeeping and filing systems; classifies sorts and files correspondence, articles, records, and other documents HIM

• Ensures that medical records are complete and accurate and conform to acceptable HFAP, IDPH and CMS standards, reporting to the Medical Records Committee of the medical staff variations noted and new regulations or requirements, in accordance with standard Medical Records practices.

• Supervises and coordinates the activities of personnel engaged in all medical records functions, such as compiling, analyzing, coding and filing of permanent records of patients

• Consult medical specialists for further clarification and understanding of items on patient charts to avoid any misinterpretations

• Collect health information as documented by medical specialists and code them appropriately • Supervises and coordinates the activities of personnel engaged in HIS, and core measures data collection.

• Maintain the release of confidential information in accordance with rules and regulations, federal regulations, and state statues of privileged information for requests from insurance companies, attorneys, patients and subpoenas.

• Is responsible for compiling statistical information and registers pertaining to the Medical Records Department, and other hospital statistical information as assigned or requested. Supervises and coordinates the preparation of statistical information for the medical staff, medical staff committees, accreditation agencies, state agencies and the administration.

• Is responsible for the distribution in changes in workloads, hours, overtime hours, salary adjustments, and evaluation of employees. Also is responsible for the preparation of the payroll hour's analysis report.

• Coordinates hospital's enterprise records management activities for ambulatory care clinic, pharmacy, OPMH, crisis, cardiopulmonary, various other clinics. Completes a wide range of tasks, which include preparing reports, statistics, and engages in special projects as directed.

• Responsible for meeting the requirements of HFAP, TJC, HIPAA and CMS for the Medical Record Department.

• Manages computer services such as the abstracting service and the tumor registry, and transcription.

• Informs medical staff committees of requirements or new regulations of the HFAP, IDPH, CMS, or other regulatory agencies.

• Supervises and coordinates the activities of personnel engaged in HIS, and core measures data collection

• Reports physicians with delinquent charts according to the medical staff bylaws. Reports incomplete and delinquent charts to the Medical Records Committee and chairperson. Served on hospital committees and completes other tasks, if requested by VP.

• Attends appropriate seminars/webinars and training as required to establish and maintain credentials required in job description.

• Demonstrates the ability and willingness to maintain and improve job knowledge and skills. Attends all in-service training and assumes responsibility for learning material presented. If excused from in-service training or any reason, assumes personal responsibility for acquiring and learning material presented. Supervisory MSA Full-Time 40hrs per wk. Dec 2018- Jan 2019 Edward Hines VA Hospital Hines, IL 60141 5000 S. 5th Ave Hines, IL 60141

• Assigning and evaluating the work of subordinate staff.

• Resolving complex problems to ensure patient services are met.

• Making final decisions on selections, evaluating performance, and taking disciplinary action when necessary.

• Extracting and analyzing data to provide reports in support of performance measure to senior management.

• Conducting audits and completing performance evaluations for staff.

• Responsible for planning and directing the activities of the MSA’s

• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficultly in securing information from clinicians or the record.

• Responsible for maintaining the confidentiality of information obtained to carry out required duties.

• Communicates with physicians, case managers, and other allied health professional staff. • Works independently making decisions based on guidelines, precedents and regulations. • Identifies educational or training needs to staff.

• Other related duties as assigned

Advanced Medical Support Assistant 40hrs per wk. Aug 2015-Dec 2019 Edward Hines VA Hospital Hines, IL 60141

Stella Caro 5000 S. 5th Ave Hines, IL 60141

• Schedules new and established patient appointments;

• Tracks and facilitates completion of encounters and consults;

• Participates in team huddles and team meetings to manage and plan patient care; knowledge of travel voucher and coordinates travel

• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; advance knowledge of medical terminology

• Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;

• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);

• Manages electronic wait list to verify and validate accuracy and resolve issues; Participates and provides input in problem solving on operational issues or procedures in team meetings; Use computer to reconcile discrepancies and enter data into databases

• Review list of patients scheduled >30 days and clinic availability for the month to see if it is clinically appropriate to schedule patient’s for and earlier available appointment • Review weekly list of patients scheduled for a clinic appointment to identify the # of patients that are high- risk to “NO SHOW” so that action can be taken to contact the patients via phone, in advance, to remind them of their appointment

• Report #of clinic patients who need to be contacted to remind them of their upcoming appointments

• Report# of open encounters to identify the actions that need to be taken by the appropriate personnel to close the encounter and follow up with patients as applicable

• Report # of active RTC orders that open from previous day to schedule patients for an appointment

• Review status of consults (pending, active, scheduled and completed) to see how many required further action to schedule, experience in analyzing and extracting data to provide reports

• Response to Message Manager and Secure Messaging Data, update and verifying patient information in electronic system. Performs administrative follow up actions; auditing RTC’s, recalls, delinquent recalls, no shows and cancellations.

• Responsible for extracting and analyzing data to provide reports to senior management.

• Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;

• Knowledge of several application and software

• Precept incoming staff

• Creating reports and correspondence for office

• Ordering and purchasing supplies

• Communicates with physicians, managers and professional staff demonstrating interpersonal skills with the awareness of sensitive information.

• Evaluates patient information and clinic schedule lists to determine whether patient is vested

• Gathers information and collects/compiles data to meet the needs of the service; utilize data reports to validate data

• Educates providers about shared patients (those who receive their care at multiple Vas or those who have care in the community) and brings to the attention of the providers. • Providing administration services to several departments GU, Vascular Lab, Outpatient Surgery, APEX, Speech and Eye Clinic.

• Knowledge of Federal Law, regulations and directives governing medical benefits for veterans, facility policies, procedures and organizational structure, medical terminology, services available, capabilities of clinics and changes that effect Veteran’s benefits. Knowledge of medical center regulations and policies. Knowledge of computer operating systems and applications.

Certified Medical Assistant Full-Time 40hrs per wk. Apr 2005-2015 RUSH Medical, Pediatric Primary Care - Chicago, IL

Regina McClendon 1645 w. Jackson Suite 410 312-***-****

• Show patients to examination rooms and prepare them for the physician. Provide education, explanation and re-assurance to patients. Ensures highest level of customer service, collects blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Record patients' medical history, vital

Contact this candidate