Customer Service

Vinod kumar Machad

Mumbai, Maharashtra

*****************@*****.***

+91-810**-*****

FATHER NAME- Mr. Parameshwaran Machad. MOTHER NAME- Smt. Sarojini Machad.

MARTIAL STATUS- Married. Having one son.

Date of Birth – 18/02/1978.

CDC - MUM547751

Pass port – B9663036

INDOS NO - 24ZM4338

Work Experience

Personal Assistant .

INTEGRAL SAFETY ENGINEERS

November 2013 to May 2015

Proprietary ship Firm)

•Co coordinating with vendor, preparing gate pass.

•maintaining client delivery record, Supervising bio- metric attendance

•Raising purchase orders, handling go-down material

•Handling inward and outward correspondence.

BACK-OFFICE EXECUTIVE /CUSTOMER INTERACTION EXECUTIVE

RELIANCE COMMUNICATION

June 2007 to March 2011

•Collection process - informing customer about bill date, due - date, barring info, credit limit, updating records.

•Lcu unit - Maintaining policy data, coordinating with courier vendors, printing press, handling branch escalations, out calling branch to maintain Delivery status of consignment. Emailing to clients.

•FTR process - Emailing policy to customers, handling branch escalations, Maintaining records,

•Inward and outward process - Maintaining policy data, updating records. Coordinating with courier vendor.

CUSTOMER SERVICE REPRESENTATIVE/ BACK-OFFICE REPRESENTATIVE

SPARSH INTELENET BPO LTD

July 2006 to March 2007

•Coordinating with HSBC BANK customers and fixing up appointment with financial planning manager

•Maintaining Records in CRM Tools

Education

Higher Secondary(12th Pass)

STCW, STSDSD 2024, PSFCRM.

Skills / IT Skills

•MS-OFFICE, CRM TOOL MANAGEMENT (CLARIFY APP), INTERNET OPERATIONS MS OUTLOOK EXPRESS,

•Customer service

•English

•Communication skills

•Microsoft Excel

•Microsoft Word

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