Amazon Seller Support Associate

AARTHI V Email: *********@*****.***

Lead - CS Mobile: +91-755*******

Career Objective

To become associated with the company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Professional Experience

6+ years of experience in Amazon Seller Support Process. The Seller Support Associate acts as the primary interface between Amazon and third-party sellers, providing email support.

The role is to audit the contacts handled by Seller Support Associates in a weekly basis and share the analysis to team. Also, we will deep dive contacts into volume level, incoming queue level, metric level analysis. If we find any defects in process/policy, we will escalate to concerned stake holder and fix the issue.

Employment History

Process Enhancement – Lead (Selling Partner Service) June 2022 – Present

Identifying the critical programmatic/policy opportunities through Gemba walk, Dive Deep audits and ATM audits.

Collaborating with Amazon Service Delivery/ACES and Program Team by analyzing gap in process flow, workflows(Paragon, Racerx, ALBUS etc.), IR rule defects and recommend solutions to fix them.

Creating & Updating Job aids, SOPs & CIM updates, submitting GEMBAs.

Assistant Team Lead (Selling Partner Service) December 2020 – May 2022

Monitoring and providing support for the representative to learn the process while handling email contacts. Direct 5-7 seller service representative.

Sending agent login hours reports and EOD reports on daily basis.

Organizing and conducting team meetings ensuring team members are prioritizing their work duties appropriately, cascade the new updates on Amazon seller policies and discuss about the errors audited by quality team.

Associate consultant (Selling Partner Support) September 2017 – November 2020

In the role of Amazon Seller Support consultant providing prompt, efficient and high-quality service to Amazon sellers through email by demonstrating ownership of every seller interaction to achieve successful first-time resolution on all contacts.

Handling 60+ email contacts per day for US and NA sellers on resolving queries related to order payments, Returns & Replacement, Account Setups, listing creation, Website correction to resolve seller contacts.

Working with multiple Amazon tools Remedy Quick link, Remedy View and Edit, Remedy Keyword Search, Time Machine, Gating tool, Search Troubleshooter, Merchant Portal etc.

Technical skills

Programming Languages

Basics of Java

Other Skills

MS Office (Excel and Word), Amazon Workspace (AWS)

Operating System

Windows 7, 8, 10

Work Experience

Name of the Company

Designation

From

To

Sutherland Global Services

Associate

September 2017

November 2020

Sutherland Global Services

Senior Associate

December 2020

May 2022

Sutherland Global Services

Lead

June 2022

Till date

Educational Profile

Degree

Discipline

College/University

Location

Graduation

CGPA/Percentage

B. E

Electronics & Communication Engineering

Tagore Engineering College,

Anna University

Chennai, Tamil Nadu

2017

7.1

Class XII

Biology, Maths, Physics and Chemistry

Government Girls Higher Secondary School

Chennai, Tamil Nadu

2013

85%

Class X

General

Chennai Higher Secondary School

Chennai, Tamil Nadu

2011

95%

Personal Profile

Husband’s Name : Mr. R. Vigneshwar

Mother’s Name : Mrs. S. Sivakami

Father’s Name : Mr. G. Senthivel

Address : #9/4, Moovendhar street, MGR Nagar, Ch-78

Date of Birth : 21 - Aug -1995

Languages known : Tamil, English

Nationality : Indian

Marital Status : Married

Declaration

I hereby sincerely affirm that the above-mentioned information is true to the best of my knowledge.

Place:

Date: (Aarthi. V)

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