Customer Service Entry Level

FRANCIS RIVERA MUNIZ

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position.

SKILLS

Customer Service – Bilingual

• Various Construction Skills

• Order Fulfillment

• Problem-Solving ability

• Critical Thinking

• Verbal and written communication

WORK HISTORY

02/1993 to 09/2022 – HANDYMAN SERVICES

Self Employed – Tampa FL

• Residential and Commercial Remodeling Services

• Developed and implemented construction plans according to the client specifications and expectations

• Full scope construction work from demo to finishes 11/2001 to 08/2002 - ENGINEERING ASSISTANT

Hilton Hotels Corporation - Tampa FL 866-***-****

• Managed ongoing maintenance and storage of test equipment

• Followed safety rules and standards, reporting concerns to management

• Completed daily, weekly, and monthly checklist on building equipment to maintain records of scheduled maintenance procedures

09/1995 to 07/1996 – OPERATIONAL ASSOCIATE – PRO

Home Depot – Tampa FL 813-***-****

• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction

• Increased customer service success rates by quickly resolving issues.

• Followed detailed directions from management to complete daily paperwork and computer data entry.

EDUCATION

High School Graduate

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