Customer Service Executive Assistant

Experience

Encore Performers FL, Largo

Secretary to Board of Directors 08/2022 - Present

Recorded notes during board meetings.

Helped with creation of logo

Created and edited documents.

Conducted real time research.

Jetspring PA, Radnor

CSR Supervisor/Manager 11/2019 - 07/2023

Oversaw customer service agents, made decisions on refunds, credits and cancellations. Handled escalations when issues were beyond the purview of frontline agents. Organized a Zoom social so that remote agents could get to know each other, improving employee morale McKinsey & Company FL, Saint Petersburg

Executive Assistant 06/2011 - 06/2013

Worked with 3 different executives at a time

Made travel plans, including international travel plans. Created and edited documents.

Conducted real time research.

Skills

Customer service, Computer literacy, Attention to detail, Typing, Research, People skills, Editing, Communication skills, Microsoft Excel, Microsoft Word

Education

St. Louis Community College St. Louis, MO

Criminal Justice

University of Illinois at Chicago Chicago, IL

Communications

Jennifer Betts

Largo, FL 727-***-****

********@*****.***

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