Operations Manager Operational Excellence

Shevika *** South Point Blvd, B. McDonough, Mitchell GA 30253

Phone (678) 978- 4887

E-mail: *********@*****.***

SUMMARY I am a person-centered leader successful in building and motivating dynamic teams. My leadership style cultivates a company’s culture that develops and employs ideas that drive growth. I am an accomplished, performance-driven, insightful, and progressive- thinking education executive and visionary with proven leadership experience contributing to and providing consultative advisement on operational excellence and performance outcomes. I possess extensive operational planning and execution skills, adept at streamlining and devising standardized processes and procedures. I am a change agent recognized for an unwavering commitment to excellence and building a culture of trust where the exchange of ideas, cultures, and perspectives thrive and enhances the work environment. I am an expert strategist and consultant able to transform strategic plans into workable solutions and use the synergistic power of team collaboration and integration of innovative solutions to achieve results.

EDUCATION 2020-Current Western Governors University Atlanta, GA Master Degree in Management & Leadership

2010-2014 Spelman College Atlanta, GA

Bachelor of Arts Degree in Psychology

• Ronald Simon Foundation Scholar, National Society of Collegiate Scholars, National Society of Leadership and Success

EXPERIENCE 2020-Current KIPP Metro Atlanta Schools Atlanta, GA Founding Director of Operations

• Direct and coach diverse teams by managing performance to achieve operational results by setting goals, objectives, and strategies aligned with organizational priorities while progress monitoring growth

• Develop and establish processes and standard operating procedures to increase and enforce compliance, improve internal processes while ensuring consistency, assist with navigating and preventing incidents and crises, and enable consistent processes, staff awareness, and accountability

• Proactively problem solve and develop systems to enable instructional leaders and staff to focus on driving strong student achievement outcomes

• Manage and co-lead a school of 60 operations teammates and teachers in upholding and achieving regional and school outcomes

• Manage school operating budget and federal CSP budget cumulatively at $7,520,000

• Lead and manage school operation departments: Facilities, Nutrition, Health Services, School Safety, Front Office and Visitor Service, Transportation, Technology, Custodial, Student Enrollment 2018-2019 Atlanta, GA

Operations Manager

• Managed regional office operations to maintain high performing operational excellence

• Developed and implemented business operating systems; office operations manual, regional operations website; regional purchase request system, etc.

• Coached and developed regional receptionist on customer service strategies, Microsoft products, and regional operating systems

• Developed, implemented, and maintained sustainable purchase systems to maintain the budget allocated to the office operations manager

• Supported regional leadership teammates on projects and serve as a member on the Board of Directors 2014-2018 Elite Cultural Creations Atlanta, GA

Chief Vice President

• Created and implemented the organization’s vision, mission, and overall direction as co-founder

• Oversaw operative functions of the organization in accordance with the CEO

• Formulated and implemented strategic plans for the company such as developing the marketing strategies in addition to ensuring the overall strategic direction

• Effectively developed and managed the company’s inventory system including monitoring product analysis 2013-2015 eDegree Atlanta, GA

Senior Education Advisor

• Planned, directed and coordinated both the academic and operational functions between clients and academic institutions

• Analyzed and assessed students’ values, interests, abilities, and skills in conjunction to academic institutions

• Implemented organization and institutional policies, procedures, regulations and academic requirements

• Served as a liaison between students and intuitions to ensure desired intuitions were selected to achieve tertiary education 2012-2014 OMBI Group LLC Atlanta, GA

Volunteer Coordinator

• Designed organizational methods and tools for the company to operate more efficiently

• Supervised, evaluated and managed interns, and coordinated monthly volunteer activities

• Functioned as a liaison between company and community organizations

• Delivered administrative and training functions, event coordination, and client support

• Organized and maintained database for company’s network

• Supported in strategic planning, budgeting, recruiting sponsorships, marketing and event planning 2012-2012 Department of Interior/ U.S. Fish and Wildlife Service Hadley, MA Communications Researcher

• Identified strategies and actions, which improved communication operations

• Analyzed market research data for effective outreach efforts

• Developed ongoing national and regional strategic plan framework for the agency in their approach to achieve goals

• Presented organizational concepts and information to staff, executive leadership, national partners and other USFWS departments

• Conducted interviews with Refuge Managers and created corporate and federal documents for effective communication throughout organization on northeast regional projects 2011-2012 Atlanta, GA

Campus Coordinator

• Planned, developed, evaluated and implemented outreach and marketing campaigns on college campuses

• Conducted group advising sessions, outreach presentations, employability leadership workshops and trainings

• Promoted, marketed, and coordinated professional networking activities with faculty, staff, students, and Career Departments

• Developed public relations, marketing and communications strategies that built the Department of Interior’s image to support business, marketing, and recruitment initiatives

ACCOMPLISHMENTS

• Skillsoft Certificate: Lean and Six Sigma, Customer-Focused Management, Managing Projects within an Organization, Developing and Deploying Strategic Plans, Communication Skill and Project Management, Training and Development of Teams

• Small Business Administration Professional Certification: Office of Entrepreneurial Development

• Microsoft Innovative Education Trainer

References Available by Request

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