Customer Service Data Entry

Sandra Rodriguez

***** ****. **. **** *********, CA 93536

Mobile 323-***-****

******.*********@*****.***

Objective: Seeking a position in Customer Service where I can utilize my skills, knowledge and experience effectively.

Skills and Abilities:

•20 years of client relations experience

•Excellent written and verbal communications skills

•Knowledge of Office Practices and procedures

•Exceptional multi-tasking skills

•Organizational skills/ability to type and perform data entry accurately

•Bilingual in Spanish

Cosco Warehouse

Lancaster, CA 93536

11/2018-4/2019

Warehouse Courtesy Clerk- (Temp Position)

•Assisted members in placing merchandise onto conveyour belt

•Checked in and out for membership cards as members entered ar exited the warehouse

•returned merchandise back to proper location made sure it had no damage

•assisted managers in clocking in employees or checking their times for work

•Re-stocked shelves with merchandise unpacked items to be stocked on to pallets

•Moved mechandise on to different locations as indicated on worksheet.

•Packed and unpacked merchadise as listed

•Cleaned work area as needed.

•Read and follow instruction as listed when required

•Stocked clothing in neat piles for next day

•Did other duties as called on a daily bases

Kaiser Permanente Medical Group

Los Angeles, CA 90027

1/2007-11/2016

Pre Admission Clerk/Receptionist

•Maintained and corrected the OR schedules for several Surgical Departments

•Checked patients in on a daily basis

•Operate technical equipment safely and appropriatly called for repairs of soft ware or hardware

•Supported up to 130+ Doctors and Residents in a range of Specialties to include Cardiac Surgery, General Surg, Urology, Ophthalmology, Head & Neck Surgery, Gyn, Neuro, Ortho, Spine

•Handled pre-admissions on a daily basis and Managed Direct Admission/Outpatient, In Patient cases

•Printed all lab orders and wristbands, including all medical forms needed by physician and patient to consent for surgery, orders and Hospital Record.

•Verify insurance, eligibility and collected any co-payment that was required

•Enter all cases into the system and filling out all demographics on each patient

•Utilized Op Time (Surgery Scheduling) Health Connect, Cadence and EMR systems

•Back up Receptionist on busy days/Short staff, vacation or breaks and lunch coverage

•Checked in patients to appropriate areas or out of Department areas, gave patients instructions on or day of appointment if required checked eligibility and Medi-CAL coverage, directed patients to appropriate area made sure all patients were properly and personally taken care of.

•Made any follow up appointments, cancelled or reschedule necessary appointments within in the department or service.

•Made any changes required to the demographic description of patient or family member

•Bilingual in Spanish, translation for patient, staff or any medical staff.

Kaiser Permanente Medical Group

Lead Scheduler

04/2000-1/2007

•Interview, trains, evaluate and discipline clerical and production staff

•Maintain harmony among employees and resolve grievances or minor concerns

•Assisted managers or other supervisors in the researching, compiling reports from the data management reports

•Payroll experience in Union staff and Exempt staff

•Evaluate and council any staff that may require assistance in any level of work performance

•Bi-monthly evaluation test on terminal base equipment, work closely with IT (Information Technology) for proper and adequate use of software, to improve and make the system work for us in a better work-friendly environment.

Education:

John Marshall High School General Education Los Angeles, CA

East Los Angeles Tech General Education GED

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