Customer Service Salon Manager
Resume:
T
Emma
Turcsak
D_Central****@yahoo.
com
Davenport, IA 52806
SUMMARY
High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction.
SKILLS
Cleanliness and sanitation
Supply Management
Talent Recruitment
Safety awareness
CPR Certified
AED certified
Customer friendly
Decision-making skills
Recruitment and hiring
Customer Service
Fast learning
Appointment Scheduling
Day-to-day operations
Training staff
Revenue Growth
Scheduling
Perform well in high-demand,
fast-paced environments
EXPERIENCE
Salon Manager
Bettendorf, IA
Great Clips/ Aug 2015 to Current
Managed daily salon operations, including scheduling appointments, customer service, and staff management.
Organized promotional events to attract new customers and increase sales. Developed policies and procedures to ensure customer satisfaction and safety standards were met.
Maintained accurate financial records of all salon transactions. Trained and supervised staff on proper customer service techniques and product knowledge.
Oversaw inventory control for retail products and supplies. Monitored employee performance to ensure quality services were delivered consistently.
Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
Conducted interviews with prospective employees prior to hiring decisions being made. Placed inventory orders, monitored shelf stock and tracked expenses. Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Scheduled employees and oversaw customer appointment calendar. Supervised banking procedures, cash flow and accounting processes. EDUCATION AND TRAINING
Cosmetologist : Cosmetology Education
Capri College Aug 2015
Davenport, IA
High School Diploma
Davenport Central May 2012
Davenport, IA
Medical Billing And Coding : Medical Insurance Coding Eastern Iowa Community College District
Davenport, IA
Medical Terminology : Medical Terminology
Eastern Iowa Community College District
Davenport, IA
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