Customer Service Package Handler

**************@*****.***

506-***-****

Fredericton, New Brunswick

SKILLS

Adaptability

Excellent communication

Customer Service oriented

Multi-task management

Problem-solving abilities

Collaborative/Team player

Mentoring/ teaching

EDUCATION

New Brunswick Community College

Fredericton Campus

1st Year Student

Business Administration – Accounting

Graduating in May 2025

Bachelor of Science in Foreign Service

Major in International Trade

Lyceum of the Philippines University

Manila, Philippines

Graduated Cum Laude

Valid Visa

Student with Work Permit

SUMMARY

An accomplished Customer Service Professional with more than 20 years of experience in Banking as a Teller / Branch Operations Supervisor in the United Arab Emirates and the Philippines. Proven leadership and supervisory ability. Provided first-class customer experience in response to concerns and requests. Handled financial transactions, local and foreign remittances, ATM maintenance and replenishments, and Clearing cheques. EXPERIENCE

Abu Dhabi Commercial Bank, UAE

Teller

2019-2020

• Responsible for timely, accurate, and complete posting of customer's financial transactions (deposits, withdrawals, cheque encashments, issuance of Payment Orders)

• Excellent customer service provider

• Processed Clearing cheques deposited through the ATM.

• Input local and foreign remittances and fund transfers.

• Vault Custodian, together with the supervisor

Union National Bank, UAE

Senior Teller / Branch Supervisor

2006-2019

• Main custodian of Vault, Safety Deposit Boxes, Branch Alarm, and Security Keys

(dual)

• Check, scrutinize, and authorize all transactions requiring T24 system approval, Local and Foreign Remittances and Clearing Cheques.

• Monitoring and checking all Tellers' transactions to ensure risk- free functionality and error-free transactions.

• In charge of balancing and replenishment of ATMs

• Perform compliance responsibilities in the Branch and ensure that all customer transactions align with the Central Bank AML Policy.

• Ensure all customer complaints are resolved within the required SLAs.

• Handled High-Value transactions of VVIP clients. Equitable Savings Bank, Philippines

Teller / New Accounts Clerk / Branch Operations Assistant 1998-2005

• Handled all customer-related inquiries and complaints.

• Responsible for New Accounts Opening in the Branch

• Acted as controller and reviewer of posting media. VERONICA C. RACIMO

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