Information Technology Technical Support

Joseph P. Little, MBA

Meridian, ID ***** • 208-***-****

************@*****.*** • www.linkedin.com/in/joe-little-mba-3b34351/

IT Director

TECHNICAL PROFICIENCIES

Database Technologies: Microsoft SQL Server, Oracle, SAP Hana, MongoDB

Compliance & Security: PCI, Sarbanes-Oxley, NIST

Cloud: AWS Certified Cloud Practitioner

Operating Systems: UNIX (RedHat, SCO, IBM AIX, Sun Solaris), Linux, Windows 10/11, Server 2012, Server 2016

Project Management: Agile/Scrum, Waterfall, PM Curriculum, Primavera Project Management, MS Project

Languages & Software: PL/SQL, T-SQL, SQL*Plus, JavaScript, Python, SQL, Tripwire Enterprise (SOX), HTML, PHP, Oracle ASM 11g, Oracle OEM 12c, Oracle Warehouse Builder, Unix Shell Scripting, Windows PowerShell 5.00, Quest Toad for Oracle, Quest Spotlight on Databases: Oracle (Versions: 7.34, 8i, 9i, 10g, 11g, 12c), SQL Server (2008, 2012, 2014, 2016, 2017), SAP HANA (SPS09, SPS10), Mongo (3.0.2)

PROFESSIONAL EXPERIENCE

Norco, Boise, ID Oct 2022 – Present

IT Cybersecurity and Infrastructure Manager

Currently leading and directing Cybersecurity, Infrastructure, and Helpdesk teams at Norco in Boise, Idaho. Responsible for the implementation and oversight of cybersecurity and infrastructure projects initiated to improve Norco’s IT foundation. Also manage the Helpdesk support team that provides 1500+ customers with comprehensive technical service.

Key contributions:

Implementation of cybersecurity tools to provide Norco with an extremely extensive protection scheme that was installed within 5 months (including the inception of a managed detection and response (MDR)). This toolset, combined with the highly motivated team at Norco, was able to score a 97% audit score during our most recent penetration testing performed in October of 2023.

Direction and oversight of a resilient IT architecture foundation that was designed and built by our infrastructure engineering team at Norco. This entailed collaboration with our engineering vendor and co-location support team. This effort allowed us to establish a sub-24-hour recovery point objective (RPO) for Norco and created a Disaster Recovery (DR) path in the event of the need for system recovery.

Scentsy, Boise, ID Nov 2016 – Sept 2022

IT Operations Engineering Manager Sept 2018 – Sept 2022

Dedicated team leader responsible for managing multiple IT Department teams in addition to performing and managing day to day IT operations and support functions. Responsible for the technical analysis, design, support, and implementation of information technology solutions. Oversee project management of various technology project installations, upgrades, and deployments within telephony, Microsoft O365, Inventory Management, and Customer Service. Perform vendor management for partner and supplier relationships, including negotiation of vendor contracts.

Key contributions:

Provide hands-on leadership and oversight to System Administration and Network Engineering staff to include 1-on-1 meetings, performance appraisals, budget oversight, vendor relations, project ownership, and team building.

Drive team members to meet organizational mission and vision goals within their day-to-day efforts.

Database Administrator Nov 2016 – Sep 2018

Performed system DBA functions such as new database creation, software installation, migration, backup, and recovery, object/user creation, and database security on 2008 – 2017 Microsoft SQL Server platforms. Provided application database administration (data manipulation (DML) and structure modification (DDL)) for MongoDB.

Micron Technology, Boise, ID Aug 2006 – Nov 2016

Database Administrator – Oracle, Hana

Sarbanes-Oxley Administrator

Managed user creation, security, and object creation using SQL and PL/SQL and acted as subject matter expert on Oracle Data Guard (11g). Created and maintained Oracle-based material monitoring application (Applied Materials E3 Space) on Oracle 10/11g. Ensured performance tuning of application and underlying SQL using OEM 11/12c among other base tuning methods such as explain plans and other tasks. Managed the setup, monitoring, backup, and recovery for multiple SAP HANA (SP10) databases. Created various Linux shell scripts for backup and recovery processing. Responsible for communication and interaction with auditors monthly for SOX compliance and led efforts to provide all data necessary for IT audits.

Key contributions:

●Led an onshore contracting team through the process of converting Sybase stored procedures to Microsoft SQL Server.

●Implemented Tripwire Enterprise monitoring software on Oracle and MS SQL databases worldwide to support SOX database compliance requirements.

●Created a process to implement Oracle Data Guard and performed installation.

Treetop Technologies, Boise, ID Aug 2004 – Nov 2005

Oracle Application Database Administrator

Served as a leader as an Oracle DBA Consultant at Hewlett-Packard managing 9i Oracle databases on HP UNIX. Duties included PL/SQL script building and maintenance, query performance tuning, UNIX shell script creation and modification among typical application DBA responsibilities.

ADDITIONAL WORK EXPERIENCE

Lead Oracle Developer, Capital One 2003 - 2004 Data Warehouse Coordinator, BMC West 1999 – 2002

Adjunct Instructor – Oracle Databases, Boise State University 1996 – 2001

EDUCATION

University of Phoenix, MBA – Master of Business Administration 2013 - Cum Laude

Boise State University, BBA – Computer Information Systems 1990

Villanova University – Project Management Fundamentals 2002

CERTIFICATIONS

Boise, ID - AWS Certified Cloud Practitioner 2020

IDEO U - Leading for Creativity 2019

San Francisco, CA - SAP HANA Database Administration 2015

Boise, ID - SQL Server 2014 Database Administration 2017

New York, NY - Tripwire Enterprise Administration 2015

Boise, ID - Oracle 11g Administration 2013

San Jose Education Center - Oracle Data Warehouse Fundamentals

San Jose Education Center - Implementing Oracle Warehouse Builder

The Santa Cruz Operation - SCO UNIX System Administration

Contact this candidate