Customer Service Representative
Resume:
Briana Jones
Orlando, FL *****
*************@*****.***
Work Experience
Agent & Client Services Representative
Universal Property & Casualty Insurance Company - Orlando, FL May 2023 to Present
Essentially I am a customer service representative for a home insurance company. I answer all inquiries regarding the policy, direct them towards their agent, take payments and file claims. I also inform them of their coverages and deductibles.
Concierge Agent
Hilton - Orlando, FL
March 2021 to January 2023
Working as a Concierge Agent for Hilton Grand Vacation I was in a call center environment taking multiple inbound and outbound calls. I confirmed each guests reservation and made sure they know all of the qualifications and the addresses to the property and tour site. Customer Service Representative
Lake Apopka Natural Gas District - Winter Garden, FL December 2018 to February 2021
I would set customers up for new service, help them with their questions and concerns. I would also help customers pay their bills and file paperwork. If a customer wanted to transfer gas from one home to the next, I could also assist them with that. I often had to schedule work orders for the service department when a customer wanted to turn their gas off or has paid to get it turned back on if disconnected. I had a bank drawer I counted at the beginning and end of every shift. I filed paperwork and printed reports. I made copies and attended weekly meetings about the company. Front Desk Agent
Exploria Resorts - Clermont, FL
June 2016 to December 2018
I had to check guest in and out of the resort. I would collect the payment for their stay and for their tabs if they ordered food or beverages. The morning shift I would also print out reports and file paperwork and made sure I counted my drawer at the end of every shift. Education
High school diploma
August 2016 to August 2017
Skills
• Customer service (6 years)
• Typing
• Organizational Skills
• Microsoft Office
• Microsoft Excel
• Windows
• Microsoft Word
• Administrative experience (3 years)
• Front desk (2 years)
• Office experience (2 years)
• Hotel experience
• Hospitality
• Phone etiquette
• Call center (2 years)
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