Customer Service Data Entry

MICHARA POTTS

$**** *Smp(@gmailcom 281-***-**** Houston, Texas 77088 WWW: Bold Profile

‘Summary

Highly-motivated and compassionate individual seeking a rewarding carecr a the Texas Health and Human Services

Commission (HHSC) Access and Eligibility Services (AES) division. Dedicated to providing essential socal services to

‘vulnerable citizens in Texas, with a focus on food assistance, medical are, and overall support. Reliable Customer Service

Representative with extensive track recon! in demanding sales and account management environments, Strong presenter,

‘communicator and problem solver working effectively and productively with diverse customers and individual needs

Skills

+ Fact-finding techniques for information gathering. + Efctive verbal and written communication.

+ Detailed understanding application, and explanation of © Computer proficiency in data entry and Microsoft Office

regulations and policies, applications

+ Proficient in basic arithmetic functions + Customer Relationship Management (CRM)

Experience

Whataburger Houston, TX + Provided exceptional customer service in areal environment,

Customer Service Representative demonstrating strong communication skills

10/2019 Current ‘+ Handled various customer inquiries, solved isues, and ensured customer

satisfaction

‘+ Asked probing questions to determine service needs and accurately input

information into electronic systems.

+ Escalated customer concerns, issues and requirements to supervisors for

immediate rectification,

+ De-escalated problematic customer concerns, maintaining calm, friendly

demeanor

Education and Training

Eisenhower High School Houston, TX

High Schoo! Diploma

05/2021

References

Available upon roquest,

References

References available upon request.

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