Customer Service Technical Support

EDUCATION

Lafayette Sr. High School

Wildwood, MO

(August 2003-May 2006)

WORK EXPERIENCE

Clear Track LLC(Express Truck Tax)

Position: Seasonal Tax Preparer

(June 2022- April 2023)

Filed highway taxes for truck drivers

Recorded information for filing EIN numbers

Provided referrals for truckers

Processed payment for filing taxes

Also provided follow up calls and reminder calls on yearly filing

Sent out emails/records upon request

Provided excellent customer service

Also provided a quiet work environment from my home

Willis Towers Watson

Position: Seasonal Benefit Advisor

(August 2020-June 2022)

Provided excellent customer service to mature adults about their HRA and benefits

Provided information and referrals on questions about their health plan

Place outbound calls to assist with health plan needs

Processed reimbursement request

Also provided a quiet work environment from my home

Handled issues in a timely and respectful manner

Also showed empathy when assisting

Provided help with navigating customer on their web portal

Also assisted with resetting username and passwords

Pure Talk USA

Position: Technical Support

(November 2019-July 2020)

Provided excellent customer service

Processed payments

Provided technical support on mobile devices

Processed shipping request

Also provided upselling of other product

Charter Communications

Position: Technical Support

(April 2016-August 2019)

Provided troubleshooting on internet and landline phone

Dis upselling of other products

Escalated issues

Scheduled home techs

Provided empathy and great customer service

F.A.M.S

Position: Collection Specialist

(September 2014- April 2016)

Took inbound and placed outbound calls

Showed empathy

Met collection metrics every month

Processed payment

Worked in a fast pace environment

Followed all company policies

REFERENCES

Available upon request

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