Field Service Technician

Don Tran Home Phone: 408-***-****

**** ***** ****

Milpitas, CA. 95035 Email: ******@*****.***

Career Objective:

Seeking a Field Service Technician position within a progressive organization where my knowledge and Experiences would be utilized.

Technical Qualifications:

Highly proficient and qualified in upgrading and building computer systems from the ground up! (I.e. install and configure motherboards, hard drives, memory, video cards, sound cards, controller cards, and CD-ROM.)

Windows NT (3.51/ 4.0) Administration: Configure Client / Server; Maintain Network File System, Network Security, and Setup Network Printer.

Install, configure, and troubleshoot networks using Ethernet and protocol suite included NetBEUI, TCP/IP, and IPX/SPX.

Microsoft Certified Professional (MCP).

Microsoft Certified: NT4.0 Server, NT4.0 Workstation, NT4.0 Enterprise, TCP/IP and

Microsoft Networking Essential.

Electronic Technician Vocational Certificate.

Work Experiences:

Future Motion. San Jose

RMA Technician 05/2023

Responsible for electromechanical repair and assembly of Onewheel Products.

Diagnose, troubleshoot, repair and document issues.

Fast learner with solid understanding of electronics and mechanical components.

Hand-on experience with diagnose, repair and refurbishment of electrical and mechanical systems.

Experience with wiring, mechanical assembly and testing of electronic instrumentation, sensors and cables.

Bestbuy Inc. San Jose

FIELD SERVICE TECHNIACIAN 07/2007 – 10/2022

Provide information to assist customers in obtaining optimum performance of their products. Operates, maintains and repairs all commercial and residential kitchen equipment including refrigerators, stoves, ovens, dishwashers, clothes washers and dryers and all small appliances. Maintained systems implementing preventative measures. Trained new hires in company standards of customer service. Maintained inventory control of parts used. Recorded types and costs of maintenance or repair work. Disassembled broken or defective equipment to facilitate repairs or other issues which could compromise product functionality Independently create presentations for clients; attend, support and present at client meetings, independently or with senior support Work willingly and effectively with others in and across the organization to accomplish team goal, both internally and externally

Newfocus Inc. San Jose, CA.

LAN Technician II. 10/97 – 6/2007

Setup and managed Windows NT 4.0 Server/Workstation, Exchange 5.5 and Print Server.

Performed all Administrative Tasks (i.e. created users account for Win NT and Novell, setup and configured Internet access and mail access for users to the server.

Tested, evaluated, and upgraded software/hardware for Y2K Compliance.

Responds to telephone, email and personnel requests for technical support to end users for anything related to Network, Software, Hardware and Application.

Baynetworks, Inc. Santa Clara, CA Santa Clara, CA

Maintenance, Reliability and Test Technician. 07/89 – 07/97

Test and troubleshoot down to component level of various network products,

Setup specialized test equipment and test benches.

Prepare technical reports and recommending solution to technical problems, support field service technicians to perform failure analysis on customer returned boards.

Perform various reliability testing, measurement and troubleshooting.

Perform reliability monitor processes on various product lines in manufacturing which include data collection, failure analysis and routine report generation.

PERSONAL: U.S Citizenship, responsible person, diligent work efforts, quick learner and get along well with

Co-workers.

REFERENCE: Available upon request.

Contact this candidate