Customer Service Administrative Assistant
Resume:
Sheila Pressley
Wilmington, De 19801
**********@*****.*** / 302-***-****
Summary
Experienced Administrative Assistant with 10+ years of diverse financial and administrative experiences capable of providing professional support for individuals at all levels.
Skills
In-depth knowledge of the banking industry
Excellent time management skills with high attention to detail
Works effectively as a team member.
Highly motivated, creative, and flexible
Effective customer service and communication skills
Work Experience
Delmarva Temporary Staffing Assignments March 2016-November 2020
State of Delaware – Executive Assistant/Department of Elections
Provided customer service to internal and external stakeholders.
Answered in-bound class to office.
Scanning and uploaded documents
Department of Transportation- Accountant II, Licensing Specialist, Ticket Sales
Maintained spreadsheet accounts for department.
Contacted clients with past due balances.
Scanned and prepared files for management
Answered ticket sales calls, maintained balance sheet, and cash register.
Regus - Customer Service Assistant
Provided information about products or services over the phone and in-person.
Entered orders, kept records of customer transactions, cancelled accounts and recorded details of inquiries.
Determined charges for services requested, collected deposits or payments, or arranged for billing.
M & T Bank, Wilmington, DE – Secretary IV September 2009-December 2014
Prepared invoices, reports, memos, letters, financial statements, and other documents
Answered phone calls and directed calls to appropriate parties.
Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and the boards of directors.
Read and analyzed incoming memos and reports to determine their significance and plan their distribution.
Performed general office duties, such as: ordering supplies, maintaining records in database systems, and performed basic bookkeeping.
Coordinated catering for luncheons, for committee, board, and other meetings.
Education
Wilmington University, New Castle, DE
BS Organizational Management
.
Technical Skills
Microsoft Office Applications
LexisNexis software
Data entry software
Multi-line telephone systems
Point of Sales & cashing handling
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