Process Improvement Customer Service

SUMMARY

I have over ** years of warehouse experience with a strong emphasis on

training and development. I have extensive experience in creating and implementing policies and procedures that improve department functions efficiencies.of the inventory management and process improvement.Ready to offer exceptional leadership and planning abilities to take on new role in a logistics setting. Well-versed in distribution operations standards and safety procedures. ACCOMPLISHMENTS

EXPERIENCE

Director of Operations, 06/2021 to Current

Fulfillment Express - Montebello, CA

Director of Operations, 11/2005 to 10/2020

Nygard - Gardena, CA

CONTACT

Address: Covina, CA 91722

Email: **************@*****.***

HIGHLIGHTS

KATRINA CORTEZ

Developed a basic communication framework that was used at all levels of management through out company.

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Worked with time study engineers to implement a piece work incentive system that increased efficiencies by 27% in 3 depts.

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• Developed 4 hourly associates into management positions Enhance customer service and satisfaction through policy and procedural changes.

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Established operational guidelines and identified opportunities for improvement.

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• Plan daily labor requirements based on order quantity.

• Work with client services department to prioritize 26 accounts daily.

• Audit operations by operator to determine element improvements. Conduct performance reviews for direct reports and provided feedback for improvement opportunities.

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Responsible for 4 facilities (400k sq ft) provided support to 7 managers on daily basis evaluate and ensured all distribution functions were efficient and cost effective, adjusted labor to ensure cost per unit was being fulfilled in real time.

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• Process Improvement

• Leadership training

• Process Improvements

• Schedule Management

• Hiring and retention

• Training and development

• Supply cost reduction

• Procedure development

• Multi-site operations

• Complex problem solving

Service Center Manager, 07/2000 to 11/2005

Nygard - Gardena, CA

Inventory controller, 04/1997 to 06/2000

Nygard - Gardena, CA

EDUCATION

High School Diploma, 1996

Azusa High School - Azusa, CA, US

Conducted weekly communication meetings to re-enforce company policy and procedures.

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Processed weekly payroll and chaired health and safety meetings on monthly basis.

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• Ensured all homeland security guidelines are kept.

• Created new hire orientation program.

• Created policies and procedures for improved workflow processes. Managed 5-15 associates and plan daily labor based on shipping priority

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Routed daily shipments based on customer routing guides and requirements. Planned and prioritized product working with receiving team and quality control

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• Performed annual reviews with associates.

• Performed physical inventory counts

• Assigned tasks to associates based on mangers instruction

• Picked and packed daily orders

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