Customer Service Data Entry

ROBIN SALETTO

717-***-****

* ***** *******

Lititz, PA 17543

**/*/**** - ******* ** THE LIGHT MINISTRIES 415 S. Shippen St., Lancaster, PA

Administrative Assistant

Creating and processing reports, Flyers, and meeting agendas

Answering phones, Taking Messages

Providing customer service and community resources and referrals as needed

Data Entry (Typing 80 wpm)

Maintain member data base and information as well as all supply orders

8/2020 - 11/2020 CWOPA/State Elections, Harrisburg, PA

Remote Clerical

Data entry

Answering calls

Researching current political parties and affiliations to give the most up-to-date information

Customer complaints and possible resolutions

Providing direction to local voting authorities

3/11/13 - 11/1/2019 Lancaster County Assistance Office/DHS, Lancaster, PA

CT2

Customer service

Data Entry

Dispute resolution

Researching and implementing policy and procedure in day-to-day responsibilities

Filing, Typing, Scanning

Assisting walk-in clients and providing community, as needed

Proficient In:

Word

Excel

ECIS

Genesys

Publisher

Power Point

EDUCATION:

1969 Plainview Old-Bethpage High School; Graduate/Diploma

1969 – 1970 Attended Nassau Community College for literature and creative writing; no degree.

LICENSES: Ordained Pastor

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