Technical Support On-Site
Resume:
Joseph L. Cordero
Tacoma WA, ***18
Experience:
Telehealth Consulting
Skokomish Tribe
Washington 2020 – 2024
Responsible for designing, implementing, and managing telehealth technologies to support healthcare delivery in a rural Tribal setting. The role required expertise in telecommunication systems, telehealth software platforms, cybersecurity, and a deep understanding of the unique challenges rural healthcare providers face. Working closely with healthcare staff, administrators, and external vendors to ensure reliable and secure telehealth services. This position involved both remote and on-site work.
Designed and implemented telehealth systems and infrastructure, ensuring compatibility with existing healthcare technologies such as RPMS, Greenway, Dentix and MiPac. Provided technical support resolving IT issues related to telehealth applications, video conferencing, and remote monitoring systems. Ensure telehealth systems comply with healthcare regulations, such as HIPAA, and maintain patient data privacy and security. Conduct training sessions for healthcare staff on telehealth tools, software, and best cybersecurity practices. Collaborate with healthcare providers to understand telehealth needs and customize solutions to meet those needs. Monitor telehealth system performance, troubleshoot technical issues, and ensure high uptime and reliability.
Assist with the integration of telehealth into electronic health record (EHR) systems and other healthcare platforms.
Provide expertise in cybersecurity to protect telehealth systems from threats and vulnerabilities. Stay updated on telehealth technology trends and recommend improvements or new tools as needed. Work with external vendors to select, implement, and maintain telehealth hardware and software.
Consultant – IT Managed Services
Contracted Services
Washington 2013 – 2020
Supervised a team responsible for both remote and on-site IT support, managing a range of tasks including hardware and software maintenance, analysis, troubleshooting, repair, and installation. This encompassed Windows and Mac operating systems, as well as various applications and peripheral devices. Supported and resolved issues with wired, wireless, and VPN connectivity across desktops, laptops, tablets, and mobile devices. Diagnosed problems and developed solutions to meet user needs effectively. Installed computers, system components, peripheral hardware, and software, while providing user training and documentation.
Oversaw system administration tasks, including user account setup and maintenance, software application support, and ongoing hardware and software maintenance. Conducted system upgrades, relocations, and other IT projects as required. Ensured regular file backups and file restoration for all shared information systems. Managed hardware and software inventory, ensuring proper record-keeping and reporting.
Maintained detailed records of all support interactions, recognizing when to escalate complex issues for further resolution. Experienced in using a variety of IT management tools, including SPX Backup, GFI, SolarWinds, Dameware, Ninja RMS, ConnectWise, Veeam, Hypervisor, and Comodo Connect.
Senior Vice President – Strategic Accounts Microsoft
Hildebrando
Redmond Washington 2011--2013
Hildebrando is a leading IT services provider based in Mexico with a 25-year legacy and recognized as one of the Global Services 100 companies. It offers a wide array of IT services, including Systems and Application Development, Systems Integration, Cloud Solutions, Information Management Services, IT Outsourcing (ITO), and Business Process Outsourcing (BPO). Hildebrando stands out for its unique approach, crafting consolidated strategies to deliver IT solutions to large corporations as well as small and medium-sized businesses.
In this role, responsibilities included defining and designing technical solutions based on needs assessments and requirement specifications from Microsoft in the United States and throughout Latin America. The scope of services encompassed a range of Microsoft technologies such as Windows 8, Windows Server, Azure, Web 2.0, SQL, SharePoint, Exchange, and Windows Embedded. This included solution consulting, software design, development, testing, automation, and providing services as either single contracts or annualized managed services.
I was directly responsible for creating and managing programs related to Microsoft's $20 million USD LATAM reverse auction participation, including overseeing the successful bid process. This led to significant program growth, with revenue increasing from $350k USD to $3m USD.
Director - Microsoft Accounts
Harbinger Systems
Redmond Washington 2007-2010
Lead business development, sales, and project oversight with Microsoft Corporation, ensuring alignment with the company's strategic goals. As a member of the Senior Executive Staff, my responsibilities include providing leadership and direction while focusing on business growth and operational excellence. I analyze sales data to identify growth opportunities and set performance objectives, consistently monitoring progress. During my tenure, I increased revenues by 300%, from $1.2 million to $3.6 million, with full P&L responsibility, including compliance with contractual SDLC requirements and personnel management. This included recruiting, interviewing, hiring, dismissing, and conducting performance reviews.
As a Director, I managed a team of 40 offshore and on-site Developers, SDETs (Software Development Engineers in Test), and leads. I collaborated closely with project management to ensure projects were completed on time and within budget. Additionally, I worked with stakeholders to plan and prepare for upcoming projects, ensuring resource availability and allocation. To maintain team performance, I conducted direct report evaluations weekly to assess effectiveness and guide professional development, with formal performance reviews every six months.
Director of Test – Microsoft Strategic Accounts
Lionbridge Technologies
Bellevue Washington 2005-2007
As Director of Test at VeriTest-Lionbridge, I was responsible for overseeing new and existing Microsoft Managed Service accounts worldwide, encompassing Test, Development, Program Management, and Localization components from Lionbridge competency centers in China, India, Ireland, and the United States. I had budgetary oversight of a $2.6 million P&L, ensuring contractual compliance and effective resource allocation. My role involved coordinating requirements across Test, Development, and Program Management to exceed project deliverables and meet strict timelines.
I was actively involved in business development and sales efforts with Microsoft Corporation, focusing on expanding our managed service accounts. I developed and implemented policies for effective global communication and product lifecycle models based on the Microsoft Solutions Framework. My responsibilities included program creation and management for various Microsoft projects, such as Microsoft Dynamics Axapta Testing and Development, Xbox games, MSN CRM Testing, Office Hosted Applications, SQL, Exchange Hosted Services performance analysis, Windows Live anti-spam/phishing filter relevancy testing, Parental Controls competitive analysis, and Microsoft Research Translation Engine UI Test and Development.
Lead Program Management – Microsoft Windows Core
Microsoft Corporation
Redmond Washington 2003 -2005
Adjunct Professor – University of Washington
Software Testing for the Real World
Seattle Washington 2001 -2003
Technical Trainer-Microsoft Technical Education
Microsoft Corporation
Redmond Washington 1998 - 2003
SDET-Microsoft Developer Division
Microsoft Corporation
Redmond Washington 1996-1998
Education:
Bachelor of Science in Mechanical Engineering and MBA, Seattle Pacific University, Seattle WA. Associated Naval Medical Schools Physician Assistant,
Honors:
Navy Sailor of the Quarter Award December 1985, Good Conduct Award, Unit Citation & Navy Expeditionary Medal for Iranian conflict 1979, Battle Efficiency Award 1977. Medal of Commendation for Naval Drill Instructor duties.
References:
Upon Request.
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