Customer Service Support Technician
Resume:
Melba J. Greene-Story
Starke, Fl 32091
Home: 904-***-****
Mobile Phone: 352 213- 3179
Email Address
Professional Objective: Working with a company that offers, advancement opportunity.
Work Experience:
2002- Present UF Health Care Position: Customer Svc, Patient Scheduler II, Referral Counselor ACU, Claims Processor Government Medicaid, Transplant Asst Pre & Post Liver, Pre-Analytical Asst, PCA. Maintained 2nd job code Core Laboratory since 2005.
2000- 2002 Microsoft bCentral, Sykes Enterprises Pikeville, KY
Online support: Microsoft Program: Finance Manager. Client accounting programs. Customer service, trouble shooting website, web design, editing. Completed escalation format to product engineers for review. Email and phone support, to customer with coding debits and retention account credits.
1998 - 2000 State of Florida Marion County Health Dept - Ocala, Fl
1982 - 1985 Health Support Technician: Screening patients for history /physical prepares for examination and treatment rooms both prior to and subsequent to physician's examination, performed elementary laboratory functions: hematocrits, blood glucose, urinalysis, wet preps, protimes, histology processing of surgical specimens state and reference laboratory for reviews. QC of laboratory equipment, Electrocardiograms. STD Clinic and HIV Counseling. Specimen processing. Surgical Tech, assisted volunteer surgeons with minor procedures, cleaning and sterilization of instruments, assembling and Autoclaving surgical packs, Insurance verification, and authorization for Medicaid & Medicare patients,
1995 - 1997 Saint Joseph Hospital - Tampa, Fl
Auditor/Client Svc Rep/On-Call Regional Supervisor: Troubleshooting accounts, maintain computers & printers for clients marketing of accounts, ordered supplies for regional accounts, Chart audits and tracking of medical records, coding and ICD-; billing for insurance and Medicare. Regional On-Call Supervisor immediate tri-county area.
1985 - 1995 Leesburg Regional Medical Center - Leesburg, Fl
Office Manager/ Supervisor: Managed Phlebotomy team of 18 to 24 staff members that provide coverage 24 hr coverage for hospital, Rehab Nursing Center, and 3 outpatient draw stations. Responsible for the Phlebotomist continuing education. Coordinated Annual Health Fairs, planned monthly schedules for staffing. Over saw clerical duties of secretaries, weekly inventory and ordering of supplies. Responsible for performing chart audits, QA studies, chair person multiple hospital committees, oversaw coding & filing for manual charges for lab services. Coordinated Monthly staff meetings, Annual evaluation for staff members. Provided Client Services for Doctors Offices and Reference Laboratories. ASPT Examiner for testing for Phlebotomy Certification, Maintained schedule for HRS collections of paternity test for Child Support Services.
Education:
High School 1975
Lake Community Vo-Tech 1977
Eustis Vo-Tech 1983
Lee Training Inst
Surgical Tech Program State of Fl
ASPT 1987
Pryor Institute in Personnel Management
Lake Sumter Community College 1995
UF 1997
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