Software Engineer Customer Service
Resume:
Shajiya Nigaar
Resume
Enthusiastic software engineer eager to contribute
to team success through hard work, attention to
detail and excellent organizational skills. Clear
understanding of manual testing and CRM and
training in automation (Selenium). Motivated to
learn, grow and excel in software testing.
Contact
Address
Odisha, Bhubaneswar
Phone
*******.******@*****.***
Skills
Technical
Analysis Good
Bug tracking
Very Good
Testing plans
Very Good
Product tests
Very Good
Reporting
and analysis Very Good
Good
telephone
etiquette
Excellent
Software
Work History
Customer Delight Executive
Swiggy Operations Management Office,
Bangalore, Karnataka
Developed and actualized customer service
initiatives to decrease wait times.
Preserved revenue streams by utilizing strong
communication and negotiation skills, offering
refunds as last resort to maintain customer
satisfaction.
Helped average of 90-100 customers every day
by approaching conversations with positive
attitude and focus on customer satisfaction.
Improved customer satisfaction ratings by
addressing issues and fostering timely resolution. Evaluated customer information to explore
issues, develop potential solutions and maintain
high-quality service.
Entered customer interaction details in live chat
to track requests, document problems and
record solutions offered.
2019-08 -
2020-08
Anatator Engineer
Mercedes Benz R&D Bangalore, Bangalore,
Karnataka
Worked on identification of gestures with
appropriate modification with AutoCAD.
Worked on configuration of motion sensors as well
as parking sensors.
2018-07 -
2019-08
C++
Very Good
HTML
Excellent
Maintained and recorded testing data and
presented the work on sensors to the team.
Presentation of project outcomes to the
management.
Software Tester
Accord Software & Systems Private, Bangalore,
Karnataka
Kept detailed record of quality and product
defects.
Records and test data audit on regular basis.
Monitoring testing procedures and verified test
performance according to established item
specifications and protocol.
Carried out training regarding product
specifications.
2016-06 -
2017-08
Customer Support Engineer
Data Pro 3x Pro Limited, Bhubaneswar, Odisha
Resolved customer issue on live chat and email.
Resolved customer issue regarding online
shopping.
Take care of their account setting.
Inform customers about their products details.
Help customers in technical issue regarding their
products.
2017-08 -
2018-10
Education
B.Tech: Electrical Engineering
Orissa Engineering College - Bhubaneswar
Graduated with 7.5 CGPA and 8.2 SGPA
Completed internship at SAIL, Rourkela and
NALCO, Angul
2010-08 -
2014-07
Contact this candidate