Data Entry Case Manager

Myra Thornton

Glendale, Arizona *****

480-***-**** ***********@***.*** WWW: Bold Profile

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Self-Advocacy Support

Adaptive equipment knowledge

Life Skills Training

Individualized Planning

Documentation And Reporting

Conflict Resolution

Positive Attitude

Community Resources

Community Outreach

Records Management

Work History

04/2023 to 04/2024

Independent Living Specialist

Community Bridges Inc. – Phoenix, TX

Provided assistance to clients with mental illness and substance use.

Assisted clients in budgeting and financial planning to promote long-term stability and success.

Enhanced client independence by developing personalized plans and setting achievable goals.

Maintained detailed records of all interactions with each client including their progress toward achieving established goals.

12/2022 to 03/2023

Case Manager

Spectrum Behavioral Health – Phoenix, AZ

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

02/2022 to 12/2022

Case Manager

COPAHealth Behavioral – Phoenix, AZ

Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

01/2021 to 02/2022

Case Manager

Terros Behavioral Health – Phoenix, AZ

Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Developed and implemented comprehensive case management plans to address client needs and goals.

09/2017 to 12/2020

Clinician (GED Instructor)

Lifewell Behavioral Wellness – Phoenix, AZ

Delivered education in preparation for GED testing for Language Arts, Mathematics, Civics, Social Studies and Science..

Delivered high-quality member preparation by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.

Advocated for members within the educational system to ensure access to appropriate resources and services when needed.

Developed educational materials for patients and families about various mental health conditions, treatment options, and coping strategies.

Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.

05/2015 to 03/2017

Service Coordinator

Volunteers Of America Texas – Albuqureque, NM

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Managed a high volume of client requests, ensuring timely and effective service delivery.

Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Resolved customer complaints and issues to drive satisfaction and loyalty for residents ages 62 and older.

Education

2005

Master of Arts: Organization Management

University of Phoenix

1977

Bachelor of Arts: Early Childhood Education - Special Education

Xavier University of Louisiana - New Orleans, LA

Minor in Music Theory

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