Customer Service Office Administrative
Resume:
Joshua R. Narel
***** ******* ****, **********, ** 21740
703-***-**** *****.****@*****.***
Results-oriented self starter seeking a customer service/office administrative position.
Professional Highlights.
Exceptional customer service skills
Strong written and verbal communication
Ability to multi-task; working independently or as part of a team
Skilled in troubleshooting and time management
Lead teams of 30 personnel on multiple asppects; lighting and production
Extensive experience in electrical, lighting and manufacturing applications and processes
Experience with cost appraisals, allocation of recourses, and scheduling
Ability to conform to and overcome any situation and still meet deadlines; e.g. changes in customer expectations/project scope, extreme weather, loss of man power, or equipment failure.
Parker Plastics LLC, Maryland (2016-present)
Back Up Supervisor
Lead team, oversee- 30 production team members
Lead and drive management commitment to personal and food safety programs
Works with scheduling controls and in conjunction with the Production Scheduling function to ensure that schedules are developed which meet customer needs while maximizing production efficiencies (i.e., minimization of mold changes and downtime).
Contributes to the labor of material handlers, pallet stackers, fork lift drivers as well as assists with quality assurance.
Review Key Performance Indicators on a daily basis and create and implement plans to improve performance.
Responsible for skills development and cross-training of material handlers, bottle packers and to increase knowledge base and flexibility within the production function.
Create and maintain a positive culture to drive employee retention and alignment around shared goals and objectives.
StayBright Electrical, Colorado (June 2015-2016)
Lead Lighting Technician
Interface with site management to understand expectations and ensure overall customer satisfaction
Demonstrate exceptional problem solving and time management skills
Ability to train and mentor others in know skill sets
Significant experience performing bulb and ballast exchange
Proficient at diagnostics of lighting applications and full fixture replacements
Facilitate cost appraisals, allocation of resources and schedule of project deliverables
Tru Green, Lorton, VA (2014-June 2015)
Lawn Specialist
Interact with customers on every project every day
Proven track record of making clear and concise recommendations for projects
Knowledgeable in lawn care fundamentals
Ability to switch from project specialist to sales representative roles
Highly skilled at diagnoses of lawn diseases and miscellaneous lawn problems
FedEx Office, Fairfax, VA (2013-2014)
Courier
Ensure quality of package delivery, to include strict compliance with safety regulations and policies
Maintain pick-up/delivery logs and vehicle maintenance logs to document duties performed
Implement quality service during customer interaction by providing efficient and professional service
Trade Source, Woodbridge, VA (2010-2013)
Electrical Contractor
Responsible for installation of lighting fixtures, switches, outlets
Facilitate the removal of existing wiring
Design layout and run conduit
Gambro Renal Products, Daytona Beach, FL (2008-2010)
Batcher/Production
Responsible for making mix
Work assembly line for manufacture and shipping goods oporation
Operate forklift to transport pallets to designated areas for storage
L&S Lighting and Electrical, Port Orange, FL (2007-2008)
Electrical Contractor
Installation of lighting
Bulb and ballast replacement
Wiring of emergency ballast and lighting
Old New England Contracting, Burke, VA (2000-2007)
Lead Electrical Contractor
Manage teams of various sizes
Interface with customer and manage project timelines and expectations
Installation of lighting
Bulb and ballast exchange
Set up and disposal of materials
Full fixture replacements
1 for 1 HID exchange
4ft and 8ft strip kits
Tandem wiring
Control of transportation
Contact this candidate