Project Manager System Administrator

BYRON WATTERS

SUMMARY OF QUALIFICATIONS

•Technical business project manager who can develop and implement project plans including, process and procedure development, training, and management reporting, as well as solution delivery monitoring, based on business expectations.

•Results-oriented professional with experience in design, implementation, and troubleshooting LAN/WAN and technical problems in Microsoft and Windows environment.

•Proven ability to manage projects and staff.

•Proficient in Documenting and Public Speaking.

WORK EXPERIENCE

Remington Hotels, LLC, Dallas TX, 2/2022 – Present

System Administrator

•Provide operational support for Azure Cloud Platforms ensuring data security, availability, and performance.

•Proficiency with VMWare vCenter 6.7, DR exercises, and upgrading to v7

•Implemented procedures for designing, support and maintenance of AD products and IT infrastructure.

•Configured Veeam 12 Backup and Replication.

•Created environment for backup and recovery to cloud infrastructure to prevent attack of ransomware.

•Troubleshoot/Break-Fix virtualized Microsoft Server 2008 -2022 Data Center OS.

•Supported and Administered Office 365, O365 exchange online, SharePoint, and MS Teams duties.

•Administered OneDrive for Business, overseeing user access, file sharing, and collaboration tools.

•Responsible for Pure Storage Array.

•Configured Palo Alto, Cisco ASA, and Sonic Wall Firewalls.

•Configured Dell and Meraki switches.

•Performed and Administered Cloud PMS Opera Cloud duties.

•Performed and Administered Cloud POS Simphony Cloud.

•Worked with Citrix, RDP, and VDI.

•Responsible for creating and updating documentation.

•Responsible for communicating IT instructions to Executive and management teams.

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Choctaw Global, Durant, OK 12/2020 to 2/2022

System Administrator

•Extensive Application support experience with MS Azure AD, cloud services and Microsoft O365

•Modify configuration, utilities, and maintain Microsoft Government O365 and Azure environment

•Troubleshoot production support issues post-deployment and recommend solutions as required

•Create, test, and deploy software packages through relevant delivery method and Group policy

•Provide assistance with systems planning business information analysis and process improvement initiatives.

•Responsible for configuring desktop and server operating systems.

•Advise leadership and support our environment to help serve the End-User community more proficiently

•Provide hardware and software engineering support for Information Systems utilizing object-oriented programming and client / server applications

•Develop and maintain knowledge bases and FAQ resources on the file server to aid in problem resolution

•Responsible for troubleshooting, Packaging, Deployment, and System issues

•Intune mobile device management

•Office 365 administration experience including SharePoint Online Exchange online, OneDrive and MS Teams

•Manage full software development planning process including the design of specifications, diagrams, techniques and strategies.

ERGOS Technology, Dallas, Texas 5/2017 - 12/2020

Systems Administrator

Provides technical support to accounts of varying size, that may or may not span multiple sites.

Manage project deployment lifecycle, define requirements, research solutions, design systems, Support testing and oversee live implementation

Performed and Maintained VMware administration duties.

Built and created virtual and cloud desktops and servers.

Performed and maintain Active Directory duties.

Maintain business-level backup solutions.

Performed remote access with Connect Wise Automate RMM

Performed remote access with Connect Wise Manage PSA

Performed and maintain Office 365 global administration.

Monitor system performance and provide security measures, troubleshooting and maintenance as needed.

Supported OneDrive administration tasks, including user account management, file sharing configurations, and troubleshooting.

Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.

Parallels Software, Dallas, Texas 11/2013 - 5/2017

Systems Administrator

•Involved in VMware ESX 5.0-6.5 installs & troubleshoot patches and updates on VMware VCenter hosts and virtual machines.

•Provided the SAN and NAS storage to VMware ESX servers in ESX clustered

•Deploy, Build, Maintain, Troubleshoot MS Windows Server 2008 R2 and 2012 R2 • Deploy, Build, Maintain, And Troubleshoot Virtual Desktops.

•IIS web server configuration in a Windows Server 2008 R2 and 2012 R2environment.

•Installs operating systems, performs data backups, and applies server patches

•Installed and configured Dell PowerEdge Servers as Virtual Host Servers

•Manage Cloud base infrastructure.

•SQL Server Install and Configuration

Think Finance 11/2013 - 11/2013

Systems Administrator

•Involved in VMware updates manager to install & troubleshoot patches and updates on ESX 5.0 hosts and virtual machines.

•Managing VMware Esx 3.5/4.1 with EMC storage FC and iscsi

•Perform physical server host and guest operating system maintenance, installation, patching, configuration, support, backup/restore, monitoring, trending.

•Assisted in implementing and evaluating applications, systems and utilities relevant to Active Directory services

•Deploy, Maintain, Monitor, and Troubleshoot MS Windows Server 2003 & 2008 R2

•Configure and maintain health of server hardware and operating systems.

•IIS web server configuration in a Windows Server 2003 or 2008 environment.

•Installed and configured Cisco UCS Server as Virtual VM host.

•Created and managed application deployment objects for new and existing software using SCCM

•Monitor Microsoft SCCM Platform health and mitigate identified problems

City of Rowlett, Dallas, Texas 11/2010 - 6/2013

Systems Administrator

•Created and managed application deployment objects for new and existing software using SCCM

•Monitor Microsoft SCCM Platform health and mitigate identified problems

•Hands on day to day duties in the role as Network and System Administrator for technical assistance to resolve network, system, voice/data problems to promote effective operations

•Responsible for monitor MS Windows Servers with SCOM.

•Server Administration duties (monitor, configure, install, backup)

•Assisted in implementing and evaluating applications, systems and utilities relevant to Active Directory services

•Public Safety Systems Administration (EMS apps, mobile computers, and server configuration)

•Deploy, Build, Maintain, Monitor, Troubleshoot MS Windows Server 2008 R2 • Deploying VMware/VSphere for City of Rowlett

•Involved in VMware updates manager to install & troubleshoot patches and updates on ESX hosts and virtual machines

•Migration and transferring of data across LAN/WAN Environment.

•Server Administration duties (monitor, configure, install, backup)

•Provides basic end user training.

•Installs operating systems, performs data backups, and applies server patches

•24 hour On-call Rotation

•Implements security functions to insure protection of data from unauthorized users

Focus Communication, Dallas, Texas 7/2002 - 10/2010

System Administrator

•Hands-on configuration and management with Active Directory, IIS, Terminal server, Blackberry Enterprise server, Symantec AV, SAN, DNS, DHCP, WINS, TCP/IP, SNMP, Citrix Meta frame, AD policies and logon scripting

•Build and maintain Microsoft Hyper-V machines

•Assist customers over the phone with multiple types of system/applications errors following set guidelines on call processing, prioritizing, and escalation procedures

•Migration and transferring of data across LAN/WAN Environment.

•Cisco Router configuration

•Processed technical documentation for troubleshooting

•Maintain, configured, and installed San storage devices

•24 hour On-call Rotation

•Migration and implementation of EXCHANGE 2003. Design and Implementation of WINDOWS Server 2003 and ACTIVE DIRECTORY (AD).

•Blackberry Wireless communication configuration.

•Install firewalls and wireless technology

•Backup and restore Data from Servers

•Designated administrator for AS/400 and Lotus Notes • Worked directly with phone carrier on phone problems

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