Business Process Data Science

T. William Reed Yoshii Daly City, CA 415-***-**** *******.*.******@*****.*** LinkedIn

PROFESSIONAL PROFILE

An evidence-based and analytics solutions driven professional with over a decade in the San Francisco Bay Area with experiences in numerous industries as entertainment, gaming, hospitality, banking, regulation, tech, and healthcare. Providing pragmatic and creative solutions on a case-by-case basis for any business needs.

Specialties

SQL R Python QA Consulting Data Science Training Analytics Change Mgmt. Business Process Mgmt. Japanese

CAREER HIGHLIGHTS (Past 6 Employments)

Blue Shield of California Oakland, CA 7/2022 – 1/2024

BUSINESS PROCESS ANALYST

Democratizing data through SQL servers and medical authorization database to validate theories/assumptions and provide tracible raw data files and visuals through dashboards for Transformation and Medical Director’s department.

Advising upper management in the simplest way to understand advanced mathematics to better utilize data and business processes.

Help to identify utilization trends and variations across the different categories of health care services to assist the Medical Directors to focus their efforts to maximize contract performance and clinical effectiveness.

Providing raw data for requestors for investigative analysis.

Producing dashboards for pertinent data requested to easily understand and visually see trends.

Code in SQL and R to validate data and find any errors that have not been found in BSC database, and support partners by validating their data through rigorous analytical processes.

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Quandary Consulting Daly City, CA 12/2019 – Current

PROPRIETOR & SOLUTIONS CONSULTANT

Offering insight and expertise to Japanese and US companies on analytics, IT, cultural nuances, and business process management.

Advised a Japanese private equity firm by preventing them from investing in a Japanese pharmaceutical company by identifying insufficiencies in patent documents, business proposals, and technical plans on a AI-based medical app.

Created an advisory group of experts to provide information to investors in a simple language to make an educated decision on whether to invest, buy out, or reject a proposal by companies in Japan, South Korea, and Singapore.

Advised on future potential investment of a Japanese private equity firm’s portfolio regarding tech-oriented companies’ business proposals and patents reviews.

Advised a US eCommerce startup company on entering the Japanese market on cultural, lingual, and technical matters.

QualiTest (on-site Google Inc.) Mountain View, CA 6/2019 – 2/2020

SENIOR BUSINESS OPERATIONS ANALYST, QA ENGINEER, AND SEARCH LOCALIZATION SPECIALIST (Japanese)

Provided a QA analysis for the global launch of a YouTube Music App while working for Google. Managed five direct reports on the QA and search localization specialist team.

Reduced time from two days to under an hour to review disagreements on AI loss analysis findings by devising a flowchart mapping every step and outcome the AIs for Google Assistant and YouTube can produce.

Query data from Google server, curate data to meet Google Engineering team’s requirements, and provide analytical data accompanied with a report for ML Engineers to modify YouTube Music AI algorithm to reach optimal precision.

Conducted sample testing and produced quantitative and qualitative analyses for 39 countries in 12 languages.

Obtained requirements from stakeholders and synthesized information into actionable items for impacted departments.

Monitored and enhanced AI training for the performance of Google’s products beyond YouTube Music.

Wells Fargo Oakland, CA 1/2017 – 12/2018

SENIOR BUSINESS ANALYST AND E-BUSINESS SYSTEMS CONSULTANT 4

Generated ad hoc reports from analyzing data on 1,200 projects monthly to minimizing risk and increasing productivity while auditing digital-related projects to resolve issues leading to the 2016 scandal.

Transitioned from Waterfall to an Agile process by modifying the automation system to accommodate a goal to implement a three-week spring cycle.

Increased productivity for digital content to market by 20% by redesigning SharePoint’s automated workflow and data collection.

Boosted product and service enrollment by 70% by devising a workflow supporting in-language Spanish projects resulting in an increase in productivity by 50%.

Developed and curated custom database for each department of Virtual Channel division

Delivered onboarding training for business analyses and project management requirements. Educated employees on the best practices for tools used in the division.

Federal Reserve Bank of San Francisco San Francisco, CA 3/2015 – 11/2016

IT AND BUSINESS OPERATIONS CONSULTANT

Assisted with process management, budgeting, IT, graphic design, video production, event management, and client services.

Migrated data from SharePoint and other databases by curating data in affected systems in a format that engineers could easily transfer into the Microsoft Dynamics CRM system.

Decreased the service level from one week to three days by eliminating paper / manual tasks for event management and developing a web-based interface, automated workflow system, and data collection sites.

Created training materials and delivered onboarding training on policies, best practices, and IT applications.

Generated 1M+ podcast downloads of an annual report entitled “Does College Matter?” by developing content in conjunction with the Economic Education and Outreach and Social Media teams.

Produced A/V editing and graphic design for marketing materials and event videos for print and web content.

DARTSLIVE USA (Subsidiary of SEGA Corporation) San Francisco, CA 1/2014 – 10/2014

MARKETING AND PROMOTINOS MANAGER OF NORTH AMERICA MARKET

Managed the marketing budget for FY2014 and crafted campaigns to be executed for the N. American and European market.

Facilitate seamless communications between Japan HQ and US and EU satellite offices regarding marketing strategy.

Oversaw of $500k marketing budget and led to over $100k in savings for FY2014 after managing 6 regional US, 1 national, and 1 international events while also executing monthly promotional campaigns in the US, Canada, UK, Portugal, France, and Spain market.

Coordinated logistics for nationwide events and global staff travel, while managing on-site employees for event setup, vendor management, and promotion execution.

Take the role of Salesforce administrator for the North American market.

Created engaging content aligned with marketing campaigns for all digital outlets in the form of text, graphics, and videos.

EDUCATION AND TRAINING

Currently Enrolled for Master’s in Analytics,

Northeastern University – College of Professional Studies, 2021-Present

Certificate of Completion in Data Science,

UC Berkeley – Haas School of Business, Executive Education Program, 2020

Bachelor of Arts in Sociology,

San Francisco State University – School of Behavioral and Social Science, 2012

Diploma with Distinction for Digital Marketing,

Shaw Academy, 2016

Scrum Master Accredited Certification,

International Scrum Institute, 2015

Coursework Completed in International Business,

University of San Francisco, 2003-2005

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