Property Management Customer Service

MARK DONOVAN,CAM and MOLD

631-***-**** Delray Beach, Fl 33484

*********@***.***

SUMMARY

Experienced Management Consultant/Owner/Operator specializing in Property Management business operations, compliance requirements and standard procedures. Strategic leader and creative problem-solver with over 20 years of related experience. Proficient in industry best practices. Skilled in maintaining long-term relationships with clients. Dedicated to detail-oriented quality inspections and operational excellence. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

SKILLS

Client relationships

Account management

Issue and conflict resolution

Capital improvement planning

Organizational skills

Planning

Leadership

EXPERIENCE

Founder/Owner/President Emerald Isle Property Management May 2000- December 2020

Setauket, NY

Founder/Owner/President Professional Property Management Group, Inc. April 2021-Present

Recruited new high-priority clients and maintained long-term relationships with existing ones in both single and multi-unit properties.

Supervised employees and sub contractors with focus on increasing efficiency and quality.

Scheduled employees to keep every job well staffed and with high efficiency.

Addressed internal and customer-related issues each day and affected strategic resolutions.

Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

EDUCATION AND LICENSING

Associate of Arts, Communication, Suffolk Community College, Selden NY

Florida CAM 55553

Florida CAB 5850

Florida Mold Remediator MRSR4749

Florida Mold Assessor MRSA4798

ACTIVITIES AND POSITIONS

President Benevolent and Protective Order of the Elks, Port Jefferson, NY

President Ancient Order of Hibernians, Selden, NY

Huntington Pointe Phase II Board Vice President

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