Customer Service Representative

SHAMYA HOLSEY

**** **** *** **** ****** CITY ALABAMA 36867

Skills

•Report Creation Calm and Professional Under Pressure

•Credit Card Payment Processing Understanding Customer Needs

•Report Generation Building Call Center Operations

•Customer Trust and Loyalty Inbound and Outbound Calling

•Call Documentation System Implementation Data Evaluation

•Customer Data Confidentiality Senior Leadership Support

•Multitasking and Prioritization Business Development Understanding

•Responding to Difficult Customer's Quality Assurance Controls Experience

•Creative Problem-Solving Remote Customer Service

Experience

Remote Customer Service Representative 04/2021 to 11/2023

Best Buy

•Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

•Answered inbound calls, chats and emails to facilitate customer service.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

•Demonstrated excellent communication skills in resolving product and consumer complaints.

•Developed strong customer relationships to encourage repeat business.

•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Inbound Customer Service Representative 06/2019 to 04/2021

Convergys

•Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

•Forwarded calls to management if outstanding issue required immediate resolution.

•Asked probing questions to determine service needs and accurately input information into electronic systems.

•Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.

•Maintained accurate records of incoming calls in internal database. Identified consumer needs, clarified information and researched issues to provide alternative solutions.

•Identified consumer needs, clarified information and researched issues to provide alternative solutions.

Education and Training

High School Diploma 2019

William Spencer High School

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