It Support Network Administrator

Eric K. Williams

770-***-**** *************@*****.***

NETWORK ADMINISTRATOR

Results-oriented IT professional and Army Veteran with a proven track record in IT support and network administration. Successfully manages and develops international IT teams, implementing cost-effective solutions, and ensuring seamless operations. Adept at analyzing equipment performance, coordinating purchases with vendors, and designing solutions to meet functional and technical requirements. Onboards, trains, supervises, and mentors IT technicians. Consistently recognized as a high achiever with remarkable energy, enthusiasm, and passion for work.

KEY SKILLS

Customer Relations Problem Resolution Apple Mac OS X Support Network Administration

Microsoft Exchange support MS SQL Microsoft desktop applications Windows 2003/2016 Server Security Microsoft O365 /Microsoft Intune (MDM) (MAM) WAN\LAN Setup, Maintenance, Support vulnerability scanning and analysis Risk Analysis Microsoft Azure Active Directory JAMF MacOS

TECHNICAL SKILLS

Microsoft Office 2010 - Office 365 Microsoft Exchange Active Directory Microsoft Azure Windows,10 and 11

Windows Server 2003-2019 TCP/IP Networks VLANs and Support Remote Software

LAN/WAN Design SQL Queries VMWare Infrastructure performance testing Routing

Switching Management Training On-Boarding Structured MS Teams Conf Room Configuration

EXPERIENCE

Synamedia Inc., Lawrenceville, GA March 2019 – Present

IT Support Associate Manager / Network Administrator

Deploy, upgrade, and manage systems, including virtual infrastructure, hardware, software, networks, databases, servers, and peripheral equipment.

Responsible production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.

Currently serves as the SME for MacOS and JAMF management for endpoint devices.

Provide 2nd and 3rd level technical support and troubleshooting to internal clients.

Oversee a team of 15 technical support specialists and system administrators, define workflows, prioritize project tasks, and provide coaching and mentorship.

Troubleshooting complex technical issues related to hardware components, applications, or software programs for Windows and Mac Laptops.

Cisco Systems Inc., Lawrenceville, GA October 2011 – March 2019

Network Administrator

Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects.

Successfully deployed applications, services, and patches to the production environment, while ensuring system stability.

Proficient in JAMF and SCCM configurations from deployment packages, application installations, manage Apple/Windows devices and remote administration.

Engaged in regular network troubleshooting activities and resolved network connectivity issues.

Developed methods and tools to be used to test and implement new LAN/WAN equipment.

Trained On-boarding Employees by teaching social and performance aspects of their new jobs quickly and smoothly, also assigned and set up laptops (Mac/Windows) for each person.

Imaged new laptops (Mac and Windows) with current OS respectfully (Win 10/Mac OS).

Patched CAT5 network cables from patch panel to switches and routers.

Troubleshot and repaired network printers on company network (Xerox and Ricoh).

ADDITIONAL RELEVANT EXPERIENCE

Dell, Smyrna, GA

Level 3 Tech (Contract)

Supported server, network, and desktop hardware, software, and applications. Rolled out hardware and software ensuring optimal deployment of resources. Visited clients’ sites and fixed network issues and repaired laptops.

DEXIS, Alpharetta, GA

Desktop Administrator (Contract)

Provided helpdesk support to dentists with their medical equipment software and hardware installations. that manage images from intra-oral, microscopic, and digital cameras and other live video capture devices. Converted critical data from old servers to new servers creating worry–free to customer. Operated a POS system to itemize and complete customers transactions.

RBS Lynk, Roswell, GA

Network Administrator (Contract)

Installed, configured, and updated server-based applications, employed server utilities. Set up & Configured MS Exchange Outlook Web Access and diagnosed issues with workstations and printers, and serviced printers.

Lease Plan USA, Alpharetta, GA

Network/PC Support Analyst

Recognized as top performer on IT team for technical support due to rapid response to customers and always “going extra mile.”

EDUCATION

Bachelor of Science (BS), IT Systems & Security

Georgia Gwinnett College, Lawrenceville, Georgia

Computer Information System

DeVry Institute, Decatur, Georgia

Associate of Applied Science (AAS), Info Security Specialist

Gwinnett Technical College, Lawrenceville, Georgia

MCSE Certificate

Advanced Technology Group, Inc., Atlanta, GA

Software Testing Certificate

Malik College, Chamblee, Georgia

ADDITIONAL CERTIFICATIONS

MCSE/MCSA Network + Dell Certified Systems Expert Certificate A+ Certificate

Hands-On PC Repair Certificate Operating System Prep Certificate

Professional Leadership Development Course Diploma

MILITARY EXPERIENCE

United States Army – Honorable Discharge, Staff Sergeant, Technical Command Systems Operation.

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