Thomas
Joseph IV
ABOUT ME
Van Nuys, CA
Grounded and solution- oriented in pressured scenarios, along with providing outstanding customer service. Seeking to leverage proven experience and achievements and gain knowledge into the open management role for your company. I’m a highly skilled professional, reliable, and able to perform duties that exceed expectations.
**********@*****.***
SKILLS
EDUCATION
Birmingham Charter Highschool
2018-2021
REFERANCES
Beverly Hills Auto Body
Manager-Christina Perez
EXPERIENCE
Beverly Hills Auto Body
APD field claims Rep./February 2020-June 2021
Part time assisting in customer service/ Following procedures for insurance claims
Examine first and third-party vehicle damage
Ensure thoroughness in claim procedures prescribed by company
Maintain list of company approved vehicle part suppliers
Organize and manage client database
Costco Wholesale
Cashier Rep.& Cart Attendant / May 2021- August 2023
Accomplishing a fast-paced environment/ Dealing and executing challenges daily
Collecting payments and balancing drawers
Providing a high level of member services
Pushing carts and placing them in the correct area for customer use
Maintaining a clean parking lot
Helping with customer carry-outs
Socks and straightens merchandise for sale in warehouse
Interacting with customers assuring they feel welcomed
Skin Act
Warehouse Associate / August 2021- September 2023
Lifted and moved over 60lb loads safely and efficiently, ensuring no damage to products or injury to self or others.
Expertly packed and shipped parts, ensuring accuracy in labeling, documentation, and timely delivery
Collaborated with fellow coworkers to coordinate tasks, communicate effectively, and maintain a harmonious and productive work environment.
Responsible for delivering packages to customers, ensuring prompt and efficient service.
Assisted customers with loading and unloading products, providing exceptional service, and ensuring customer satisfaction.
Six Flags Magic Mountain
Security Officer / September 2023 -Current
Demonstrated exceptional attention to guests, ensuring their safety and providing a positive experience within the park
Maintained a safe park environment by conducting regular patrols, monitoring CCTV cameras, and promptly addressing any suspicious activity or safety concerns.
Utilized Walkie talky effectively to coordinate with team members and respond to incidents or emergencies.
Proficient in the use of X-ray and searching techniques to maintain park security and prevent unauthorized items from entering the premises
Expertly defused physical and verbal altercations, employing conflict resolution skills and de-escalation techniques to ensure a safe and enjoyable environment for all guests.