Customer Service Data Entry

Antoinette Fleming

352-***-**** **********.***********@*****.*** Gainesville, FL 32609

SUMMARY

Working in customer service for three years has taught me the importance of empathy, effective communication, and critical thinking skills in providing exceptional support to customers.

SKILLS

Sampling

Data Entry

Compassion

Customer Service

Conveying information from doctors to patients.

Basic Life Support

Cleanliness

Confidentiality

Active Listening

Problem solving

Patient care

Infection control

Leadership Experience

Sales Proficiency

EXPERIENCE

Barista Trainer, Starbucks, May 2021-Current

Responsible for training new hires to ensure consistency and adherence to company's standards.

Provide on-going feedback, troubleshoot any problems.

To maintain a high level of quality and efficiency in their work

Additionally, stay on top with any changes that the job may go through so new comers can be properly trained and given the knowledge that can make them confident on the work place.

Barista, Starbucks, February 2020-Current

Delivered outstanding customer service to all customers by acting with a customer-first attitude.

Followed operational policies and procedures (incl

Cash handling, safety, and security) to ensure the safety of all partners during each shift.

Maintained a clean and organized workspace.

Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.

Answered telephones and took orders and messages according to restaurant specifications.

Private Homecare, August 2018-January 2020

Offering companionship to patient

Taking patients to doctors' appointments, grocery shopping, and other important locations.

Preparing meals

Giving medication, requesting refills, and managing them.

Creating a safe and clean home for my patients.

Taken care of Pediatrics to Geriatrics

EDUCATION AND TRAINING

CMA - Certified Medical Assistant

Steady Hand Phlebotomy, Gainesville FL June 2023

PT - Phlebotomy Technician

Steady Hand Phlebotomy, Gainesville FL April 2023

High School Diploma

Gainesville High School, Gainesville FL June 2018

BLS- Basic Life Support/CPR

ACCOMPLISHMENTS

received partner of the quarter in 2021.

acknowledged for high working performance in 2021.

became a Barista Trainer in two years.

became lead of Barista Trainers in 2023.

CERTIFICATIONS

Graduated with my Phlebotomy Technician Certification in April 2023.

Graduated with my Medical Assistant Certification June 2023.

ACTIVITIES AND HONORS

In the middle of writing a novel that will be finished in the mid of 2024.

Continuing pursuing my nursing school career in 2024.

#HRJ#a48ab316-7ded-4abd-b36f-bc02aa7a4f79#

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