Continuous Improvement Higher Education
Resume:
Quoc Luyen Pham
470-***-**** *******@*****.*** **5 Woodburn Ln, Lawrenceville, GA, 30044
DOB: 12 Feb 1971 Marriaged Male
PROFESSIONAL SUMMARY
Resourceful professional with a robust background in technical trades and corporate realms. Prior to transitioning into education and business spheres, I cultivated extensive experience as an electrician and plumber within the construction industry. Backed by a solid educational foundation, I possess keen critical thinking skills, unwavering motivation, and a steadfast commitment to continuous improvement. My career journey has led me to actively contribute across diverse sectors including higher education, banking, passenger transport, construction, and retail. Proficient in English with upper-intermediate-level reading and writing capabilities, and average proficiency in listening and speaking, I am dedicated to further enhancing my communication skills while excelling in every endeavor.
EXPERIENCE
Lecturer, Vice Dean, Supervisor April 2019 - October 2023
University of Economics and Finance - Ho Chi Minh City, Vietnam
●Responsible for overseeing various aspects of faculty's academic and administrative operations.
●Ensure alignment of the vision and goals of the faculty with the vision and mission of the University.
●Promote, encourage, and initiate interdisciplinary collaborations within the faculty and across the Faculties at the University.
●Lead and oversee efficient and effective internal operations of the faculty.
●Ensure effective communications with the University’s leaders and other departments.
●Play a key oversight role in accreditation process and program review for continuous improvement of the faculty.
●Preparing and delivering lectures, tutorials, workshops, and seminars.
●Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base.
●Setting and grading assignments, tests, and exams.
●Conducting research, and writing papers, proposals, journal articles, and course materials.
●Attending and participating in meetings, conferences, and other events in and outside of the institution.
●Providing support to students and other colleagues.
●Manage academic professional activities of the Faculty of Economics
Lecturer, Vice Dean, Supervisor September 1997 - March 2019
University of Finance and Marketing - Ho Chi Minh City, Vietnam
●Promote, encourage, and initiate interdisciplinary collaborations within the faculty and across the Faculties at the University.
●Lead and oversee efficient and effective internal operations of the faculty.
●Ensure effective communications with the University’s leaders and other departments.
●Play a key oversight role in accreditation process and program review for continuous improvement of the faculty.
●Preparing and delivering lectures, tutorials, workshops, and seminars.
●Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base.
●Setting and grading assignments, tests, and exams.
●Conducting research, and writing papers, proposals, journal articles, and course materials.
●Attending and participating in meetings, conferences, and other events in and outside of the institution.
●Providing support to students and other colleagues.
●Manage academic professional activities of the Faculty of Business Adminstration
Manager January 2011 - November 2013
Phuong Trang Bus-line Company. Ltd - Ho Chi Minh City, Vietnam
●Accomplishes department objectives by managing staff; planning and evaluating department activities.
●Maintains staff by recruiting, selecting, orienting, and training employees.
●Coaches, counsels, and disciplines employees.
●Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
●Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
●Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
●Directly manage the internal Control Department and sales department.
Sales representative, Strategic Advisor April 2006 - April 2008
Kien Long Bank - Ho Chi Minh City, Vietnam
●Research the market (macro, micro, industry) and coordinate with colleagues to propose conditions and strategic directions for the bank.
●Perform market forecasting and business forecasting tasks as requested by the Board of Directors
●Develop banking products and services according to leadership requirements.
●Propose and edit business processes, customer care processes...
Retail Sales, electrician, and plumber April 1993 - April 2001
My Private Store - Rach Gia City, Kien Giang province, Vietnam
●Manage business activities of civil electrical and water supply stores.
●Place orders, manage warehouses, directly sell and install civil electrical and water systems for customers.
Construction Worker September 1988 - July 1996
Duc My Co. Ltd - Rach Gia City, Kien Giang province, Vietnam
●Read design drawings and install water supply and drainage systems for civil works.
●Read design drawings and install lighting and civil electrical systems.
●Assembling mechanical equipment for civil construction
●Perform simple construction worker jobs
●Support housing construction work
SKILLS
●Curriculum Development
●Proposal Writing
●Management, Quality Management
●Marketing
●Strategic Planning
●Business Research
●Business analysis
●Business Development
●Business Consultancy
●Market Research
●Data analytics
●Teaching
●Tutoring
●Forecasting
●Ms. Word, Excel, Powerpoint
●SPSS, Jamovi.
●Basic electrician, plumber, and construction work.
●Mechanical skill.
EDUCATION
MBA major in Management January 1999 - January 2001
Solvay Commerce School, Brussels Free University, Belgium in articulation with Ho Chi Minh City Open University, Vietnam
Bachelor of Computer Science September 1996 - December 1999
University of Natural Science, Vietnam National University – HCMC, Ho Chi Minh City, Vietnam
Bachelor of Business Administration (BBA) September 1992 - April 1997
Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam
CERTIFICATIONS
●Driver License (CM), GA, Jan 2024
●Leadership Skills in HEIs, SEAMEO Retract, 2012
●Certificate of Higher education teaching methods, 2017
●Higher Education Pedagogy certification, 2019
AWARDS/RECOGNITIONS/VOLUNTEER WORK
●Ministry of Education and Training of Vietnam, Medal of valuable contribution for Vietnam’s education, 2015
●Committee of Ho Chi Minh City: Merit of Chairman Award, 2011
●Several recognitions for excellent contribution from universities, companies in Vietnam.
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